Field Support Specialist

1 week ago


Toronto, Ontario, Canada Fundserv Full time

Fundserv has been the indispensable hub for the Canadian investment industry for over 30 years, connecting manufacturers, distributors, intermediaries, and service providers to build solutions that simplify business interactions and promote innovation in the industry.

We do this by focusing on our corporate values of Collaboration, Adaptability, Integrity, and Respect.

We are looking for an Application Support Specialist who will support and maintain Fundserv's production environment for all application related issues.

Troubleshoot issues and implement requests by analyzing, coordinating, planning and organizing using experience in computer software programs & systems (e.g. XML, UNIX, CRT, GUI tools) in order to provide resolutions and ensure high quality service delivery.
Utilize discretion and judgment in troubleshooting, implementations, resolutions and escalation.
Ensure compliance with all Fundserv operations, policies and procedures such as Security and Audit controls.
Provide 24/7 support on a rotational basis with other team members.

Communicate effectively with Developers using coding samples to explain API related issues.

Comfortable working in a Cloud environment using your knowledge of Azure fundamentals such as VMs, VLANs, data storage, APIs, etc.

Make recommendations based on your understanding of security best practices as they relate to production support, including SAML based authentication, IAM concepts and solutions.

Comfortable working with Linux/Unix servers and related technology including shell scripting.
Support issues with file transfers using your knowledge of FTP, SFTP, FTPS, and MFT.
Support application components with modern integration technology such as APIs, REST, and Websphere MQ.

Employer-paid premiums for group health plan, including a Healthcare Spending Account
~ Up to $2,000 per year for mental health practitioners and corporate-wide mental health days per year
~ 500 one-time stipend for home office equipment and monthly home-internet subsidy
~ Access to tools like LinkedIn Learning and Pluralsight and additional training opportunities
~ EI top-up programs for maternity and parental leave, family medical, and family caregiver leave

Our Hybrid Work Policy
For more information on Fundserv and everything found in this job posting, please visit our website

We welcome and encourage applications from individuals with disabilities. Accommodations are available on request – please let us know how we can meet your needs.

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