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Field Application Specialist I
1 week ago
Community based in Prince William & Fairfax, VA County
The Outreach Specialist is responsible for serving as the initial and main point of Field contact between the Company and current and potential members.
Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.
Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.Supports and promotes State Sponsored Programs through participation in community events.
Represents State Sponsored Programs in community collaborations.
Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.
Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations, ability to work professionally with the company's associates, community-based organizations, providers and plan members.
~ A Community Health Worker Certificate must be obtained in the first 6 months of employment in certain business units.#
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