Clinic Experience Associate
Found in: beBee S CA - 2 weeks ago
Clinic Experience Associate - CBI Health - Langley
About Rehabilitation Services
CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.
About this opportunity
The Clinic Experience Associate makes a meaningful difference in people's lives, supporting clients in achieving their goals by creating a warm and inviting environment and experience particularly as they arrive and leave the clinic, facilitating and navigating process to make working with CBI Health easy, comfortable and differentiated. The experience for those who interact with us is better than expected and better than any other provider.
Removing friction, anticipating and easing challenges are second nature for the Customer Experience Associate. They make it easy for clients, team members and stakeholders (referral sources and funders) to focus on achieving the client's goals. When the clinic thrives, the clients and team members thrive too. Providing personalized client experience, ensuring full and effective schedules and minimizing administrative burden for all is how the Administrative Associate contributes to the success of the clinic.
A Clinic Experience Associate's passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another (the team includes the client) and are committed to learning, improving and growing.
This is a full time role supporting our CBI Health-Langley clinic. Located at 8880 202nd Street, Suite 3 Langley, British Columbia
Take an inside look at what you'll do each day
- Create a welcoming environment for clients, guests, team members and stakeholders
- Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
- Solve problems, anticipate challenges, barriers or areas of friction - mitigate or solve before they occur whenever possible and always as soon/quickly as possible
- Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
- Schedule clients effectively based on the client's Care Plan as set out by their clinician(s)
- Schedule to maximize opportunity for client access to care (including access to online booking)
- Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
- Maintain confidentiality of client records and personal and personal health information at all times
- Facilitate effective flow within the clinic
What you need to be successful
- A natural ability to connect with people and build strong relationships
- Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
- Be Pro-active and Results-oriented
- Strong written and verbal communication skills
- Ability to switch between tasks quickly and with ease
- Excellent time management and organizational skills with attention to detail
- Excellent listening and observational skills
- Strong computer literacy with various applications and programs (Microsoft Office)
- Strong customer service skills
- Ability to work independently and as part of a cohesive team
Who you are
You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.
If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.
What CBI Health offers you
- Continuous learning and skills development, including growth and leadership opportunities
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
- Flexible hours, which allow work-life balance and focus on quality of life
About Us
CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins. Learn more at cbihealth.ca.
CBI Health is proud to be recognized by Deloitte as one of Canada's Best Managed Companies for the 16th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.
CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
-
Clinic Experience Associate
Found in: beBee jobs CA - 1 week ago
Langley, Canada CBI Health Group Full timeClinic Experience Associate - CBI Health - Langley About Rehabilitation Services CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational...
-
Associate Physician, Mental Health
Found in: Talent CA C2 - 7 days ago
Langley, Canada Fraser Health Full timeDetailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Within the context of a client and family centered model of care, and in accordance with the Mission, Vision, Values and strategic directions of Fraser Health Authority, the...
-
Customer Experience Associate
11 hours ago
Langley, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Clinical Counsellor for Private Practice
11 hours ago
Langley, Canada As You Are Counselling Full timeIf you are challenged by financial overhead required to start or run your own counselling private practice, As You Are Counselling (AYOUA) eliminates the needs for you to have a business, marketing, client matching, client management and scheduling expertise. We are building a team of clinical counsellors who are passionate about advocating for and providing...
-
Medical Office Assistant/receptionist
7 days ago
Langley, Canada Ace Wellness Clinic Full timeLooking for a fun, healthy, and exciting place to work? At Ace Wellness clinic, we’re looking for an Patient Care Coordinator/MOA to help run our clinic by being the front face of our clinic. You will perform a variety of office duties such as answering the phone, scheduling and adjusting appointments, corresponding with insurers and therapists, and using...
-
Occupational Therapist, Langley Specialized Seniors Clinic
Found in: Talent CA C2 - 1 week ago
Langley, Canada Fraser Health Full timeDetailed Overview Reporting to the Manager, Clinical Operations, and as a member of the community-based interdisciplinary care team, the Occupational Therapist provides occupational therapy services to older and/or geriatric adults with chronic conditions; provides education to clients, caregivers and staff regarding rehabilitation interventions and...
-
Pilates Instructor
3 days ago
Langley, Canada Ace Wellness Clinic Full time_**Ace Wellness Clinic in Walnut Grove is looking for Pilates Instructors!**_ We are a multidisciplinary clinic that offers physiotherapy, registered massage therapy, kinesiology, and Clinical Pilates. At Ace Wellness, we're committed to providing holistic, individualized, client-centered rehabilitation and prehabilitation programs with the latest...
-
Clinical Pharmacy Specialist
7 days ago
Langley, Canada Fraser Health Full timeWhy Fraser Health?: Are you looking for a place to showcase your clinical hospital pharmaceutical skills? We have the perfect **Full Time **opportunity for a **Clinical Pharmacy Specialist **to join our team at **Langley** **Memorial** *** **Hospit** **al** ***located in **Langley** **, BC.** **Who are we?** We are a collaboration of four premier...
-
Clinical Pharmacy Specialist
7 days ago
Langley, Canada Fraser Health Full timeWhy Fraser Health?: Are you looking for a place to showcase your clinical hospital pharmaceutical skills? We have the perfect *** **Full Time **opportunity for a **Clinical Pharmacy Specialist **to join our team at **Langley** **Memorial** *** **Hospit** **al** ***located in **Langley** **, BC.** **Who are we?** We are a collaboration of four premier...
-
Patient Experience Coordinator
2 days ago
Langley, Canada Body Smart Health & Fitness Full time**Patient Experience Coordinator** - **With a potential of leading to a full-time Patient Experience Manager position**_ - **Hours: Mondays to Fridays 8:30 am to 4:30 pm**_ Body Smart Health & Fitness is a dynamic and corrective multi-disciplinary health and fitness facility. We are passionate about helping people overcome physical limitations and improve...
-
Associate Dentist
7 days ago
Langley, Canada 123Dentist Full time**Are you looking for an exciting opportunity?** The team at **Willow Dental Care Langley**, is searching for an experienced enthusiastic, passionate **Associate Dentist **to join our team on **Friday, Saturday and/or Sundays (flexible schedule)** The Associate Dentist will provide a full range of dental services with the highest quality of care to ensure...
-
Receptionist, Medical Clinic
11 hours ago
Langley, Canada Murrayville Physiotherapy & Sports Clinic Full timeEducation: Secondary (high) school graduation certificate - Experience: Experience an asset **Tasks**: - Greet people and direct them to contacts or service areas - Obtain and process information required to provide services - Record and relay information - Schedule and confirm appointments - Perform clerical duties, such as filing and sorting and...
-
RN Clinical Mentor
Found in: Jooble CA O C2 - 7 days ago
Langley, BC, Canada Fraser Health Full timeThe salary range for this position is CAD $49.Why Fraser Health? Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver...
-
Clinical Counsellor
5 days ago
Langley, Canada Encompass Support Services Society Full timeEncompass Support Services Society is an accredited, non-profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve. At...
-
Clinical Counsellor
2 weeks ago
Langley, Canada Encompass Support Services Society Full timeEncompass Support Services Society is an accredited, non-profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve. At...
-
Clinical Counsellor
1 day ago
Langley, Canada Encompass Support Services Society Full timeEncompass Support Services Society is an accredited, non-profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve. At...
-
Associate Physician, Mental Health
Found in: Jooble CA O C2 - 1 week ago
Langley, BC, Canada Fraser Health Full timeSalary range The salary range for this position is CAD $44.14 - $63.45 / hour Why Fraser Health? Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to nearly 2 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations....
-
Clinical Counsellor
2 weeks ago
Langley, Canada Encompass Support Services Society Full timeEncompass Support Services Society is an accredited, non-profit agency that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve. At...
-
Skin & Laser Technician
11 hours ago
Langley, Canada Skin Secrets Cosmetic Clinic Full time_**Position**:_ Laser/Skin Technician: Part-time (Monday 9-5pm / Tuesday 1-9pm / Thursday 9-5pm) - **About Us**:_ Skin Secrets is an exclusive Medi-Spa offering a range of innovative treatments designed to enhance our natural beauty. Our luxurious clinic, state-of-the-art equipment, and world-class services make us a preferred destination for those...
-
Customer Experience Associate
6 days ago
Langley, Canada TD Bank Full time410217BR Retail Banking - Customer Service Langley, BC May 24, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...