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Planning Services Manager

2 months ago

Langley, Canada Universal Group Full time

Are you an organized individual who is interested in supporting the Traffic Management Plan team and continue to support making our roads a safer place? Are you driven about providing Peace of Mind to your fellow TCPs and clients? Are you looking to further your skills and to be part of a team of professionals?


The Universal Group, recognized as one of Canada’s best-managed companies in 2023, has an exciting opportunity for a Planning Services Manager to join our Traffic Planning team We deliver on our purpose through our core values of being passionate, driven, and authentic. As a Planning Services Manager, you play an essential role in providing strategic guidance and direction to ensure the fulfillment of client requirements, consistent delivery of exceptional customer service, and mentorship to the planning services team. This role involves overseeing team operations, fostering strong relationships with contractors and clients, managing projects effectively, and maintaining compliance with policies and procedures.


What you will be responsible for:


Team Management and Leadership


  • Ensure all team members have the support & resources to meet daily output requirements.
  • Facilitate clear communication with TMP Team Members - Assisting with questions & escalations.
  • Ensure the planning department is compliant & a leader in the industry; following policies & procedures, and staying up to date with changes/trends in the industry.


Relationship Building


  • Build and maintain contractor relationships, communicate with clients to assess their needs, and resolve contractor issues promptly.
  • Active participation in company initiatives, committees, and events.
  • Ability to adapt to the different communication styles & needs of clients, vendors and peers.


Project Management and Coordination


  • Provide daily guidance & motivation to the designer team to ensure deadlines are met.
  • Coordinate large special events with the respective department heads & the event lead.
  • Manage the estimation process, working closely with the sales team to ensure accurate & competitive submissions.


Administrative and Communication


  • Oversee department operations within company software, such as: Hubspot, Monday.com, PandaDoc, etc.
  • Submit reports, prepare presentations, and draft documents as needed.
  • Frequent, timely communication with internal and external stakeholders required.


What you get from us:


  • Extended Medical, Vision, and Dental benefits after the probationary period.
  • Competitive compensation package and three weeks of paid vacation.
  • RRSP matching program.
  • Access to a Health and Wellness Program.
  • Access to a growing organization with lots of advancement opportunities.
  • An amazing culture where you will feel supported and recognized for your work.


What we need from you:


  • Traffic control, Security Industry or Construction background preferred.
  • Five years of previous management experience.
  • Hold a valid TCP ticket, or be willing to participate in the certification course.
  • Proficient in Microsoft Office/ Google Office Suite.
  • High adaptability.
  • Strong problem solving skills.
  • Business Insight- Applying knowledge of business and the marketplace to advance the organization’s goals.
  • Collaborate- Building partnerships and working collaboratively with others to meet shared objectives.
  • Plans and Aligns- Planning and prioritizing work to meet commitments aligned with the organizational goals.
  • Drives Vision and purpose- Painting a compelling picture of the vision and strategy that motivates others to action.


Where/When you will be working:


  • In office atmosphere and environment.
  • Monday to Friday from 8:30 am to 5:00 pm or as determined based on the needs of the department and requirements for successful business operations.
  • Required to work occasional off-site special events, including evenings and weekends as well as facilitating TMP requests or meetings with contractors – sometimes PPE gear may be required.


Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being ‘Passionate, Authentic, and Driven’ in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public drives us daily.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit our Indeed Profile

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can’t wait to hear from you. Come grow with us

APPLY NOW

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