Bilingual Customer Service Representative

3 weeks ago

Toronto, Canada Alliance Group & Staffing Full time

We are looking for a **Customer Service Representative (Bilingual) **for a client located in **Toronto**. They are a leading distributor of frames, sunglasses, lenses, and lab services.

**STR**

**Responsibilities**:

- Answering incoming phone calls on the services line, providing a high degree of professional assistance
- General order entry, which includes stock frames &amp, lens orders, complete glasses, etc.
- Advise customers on products and suggest an alternative or corresponding product if an item is out of stock
- Contact customers to inform them of any changes to their order or if there are further delay and to offer a solution
- Maintain a low error rate and high-quality assurance rate
- Ensure key performance indicators and other metrics are at an acceptable level
- Ensure workload is current and utility is within range
- Other duties as required

**Requirements**:

- High aptitude to listen to and retain important information
- Comfortable with computers and using multiple platforms
- Impeccable attention to detail with a process driven mindset
- Professional customer service skills: solutions mindset, educates and explains, collaborative solution finder, passion for the customer and the customer experience
- Ability to learn quickly and adapt to high pressure environment
- Writes, speaks, and presents information effectively
- Bilingual will be an asset.
- Professional and positive interactions with others and can establish rapport quickly

**Location**:Toronto, ON

**Timings**:9am to 5:30pm (Monday to Friday)

**Pay Rate**: $22/hr.

**Language required: French and English both (Compulsory)**

**Job Types**: Full-time, Permanent

**Salary**: $22.00 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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