Bilingual Customer Service Representative

4 weeks ago

Toronto, Canada Randstad Canada Full time
Do you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOU

Randstad is looking for a Bilingual Customer Service Representative to work for a well-known Insurance company in the North York area.

Type: Permanent
Pay: $50k annual salary plus bonus opportunity
Hours of Operation: Mon - Friday between the hours of 10am - 8pm
Location: Hybrid/remote (Head office is in North York)
Equipment provided and to be picked up at Head office

Advantages
- Full-time hours
- 3 weeks vacation
- Benefits from day 1
- Remote opportunity potential
- Get your foot in the door with a great company
- Career growth and development potential
- Equipment provided

Responsibilities
- Answer all inbound calls from customers and emails in a timely and professional manner in both English and French
- Ensure all information is put into the system accurately
- Investigate any issues regarding customers insurance claims
- Review customer accounts to ensure you are providing the best service possible
- Deal with all calls on a First Contact Resolution basis
- Perform other duties as necessary

Qualifications
- Must be able to read and write fluently in French
- 1-2 years of call center experience is mandatory
- Strong typing skills
- Must be comfortable with MS office and technology
- Team player, motivated, outgoing personality

Summary
If this sounds like something that interests you, apply now
1) Apply online
2) Send a copy of your resume to luda.zadorovich@randstad.ca and mention "Bilingual CSR INS - Remote'

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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