Service Coordinator/Dispatch Lead
3 weeks ago
WHAT'S THE JOB?
The Service Coordinator/Dispatch Lead is responsible for service delivery and account operations including coordination/leading of labour, quoting, close out, reporting, feedback and follow up. A key component of this role is building relationships with client managers and in-house operations staff and vendor partners to support delivery of a full facilities model.
- Oversee the day-to-day deliverable within multiple Accounts.
- Coordinate work completion with Operations Managers (in-house) and Vendor Partners.
- Dispatching and management of trades staff
- Plan and oversee peaks and valleys of service requirements, scale resources appropriately and coordinate with project team to ensure resources are available as required.
- Provides recommendations, pricing and seeks approval from the client to proceed with additional work.
- Financial accountability to create, execute and ensure margin on fixed price work (quotations).
- Manage billable hours and ensure the client receives value for money.
- Drive growth through relationship building, cross selling, identifying new opportunities within a client's framework, aligning fit and strategy to match clients', trend monitoring, etc.
- Responsible for the safe delivery of the scope of services articulated under the financial and service performance measures unique to the client.
- Fosters and maintains an effective working relationship with the respective client, customers, suppliers, and partners, embracing client retention methodologies.
- Onboarding quality Vendor Partners that align with our Vision, live our Values, and deliver a quality of service comparable to our in-housework.
- Demonstrates an advanced customer service culture throughout all services being delivered within the scope of work, budget, and time constraints.
- Performance plans and reviews of field technicians, identify opportunities for growth and advancement,
- Ensure compliance with safety, environmental and internal Dexterra protocols, and establishes and maintains a professional, trusting, and positive working relationships with all stakeholders.
- Strong communication skills, verbal and written (email, reporting).
- Coordination of labour/partners and management of competing priorities, fluctuating workloads.
- Well-developed organizational, time-management and decision-making skills.
- High attention to detail, financial acumen to support quotations and maintain margins.
- Ability to develop a deep roster of Vendor Partners.
- Ability to maintain and leverage relationships.
- Demonstrated ability to work effectively in a fast-paced, dynamic team environment, and High level of integrity and work ethic.
Qualifications
WHO ARE WE LOOKING FOR?
- Post-secondary education from an accredited university or college is preferred,
- Trades training or understanding of the technical trades is a must,
- 3+ years' experience coordinating field labour, quoting and client management,
- Working knowledge of CMMS systems, GPS routing,
- Working knowledge of MS Based Applications,
- Understanding of Provincial Codes applicable to trade services, and
WHMIS, Safety Training for Supervisors, understanding of Working at Heights, Confined Spaces, Arc Flash
Additional Information
WHAT'S IN IT FOR YOU?
- Security - in a time when other companies are downsizing, we are growing
- Very competitive compensation package
- Advancement opportunities
- Be #1 on day 1 by joining an industry leader
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
#INDHP
Company Description
WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.
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