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Spa Manager

3 months ago

Mississauga, Canada Hand & Stone - Mississauga - Dixie Full time
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts

BE THE DIFFERENCE and enjoy a successful career in Spa Management Hand & Stone Massage and Facial Spa located in Mississauga.

Hand & Stone Spa Managers lead and motivate a team of RMTs, Estheticians and Spa Associates to provide outstanding client services and reach or exceed sales goals. Spa Managers are dynamic, dedicated and enthusiastic leaders that seek out team training opportunities, implement client service programs and establish efficient processes that empower the team to achieve an outstanding client experience.

REQUIREMENTS
  • Lead, coach, train and set expectations for a team of spa service professionals
  • Demonstrate ability to balance coaching with discipline
  • Manage, coach and train team on selling spa services and products to reach or exceed financial goals
  • Manage, coach and train team on cost management best practices
  • Manage administrative tasks including being a Spa Associate when required but not limited to payroll, scheduling, inventory and reporting
  • Knowledge and good understanding about skin care services and products

QUALIFICATIONS
  • Minimum 5 years experience in spa industry in a leadership role
  • Excellent knowledge of spa services and retail operations
  • Ability to meet or exceed sales goals
  • Strong desire to provide, train and deliver outstanding customer service
  • Deep knowledge and understanding of spa services and product line with strong capacity to sell these to clients
  • Ability to work flexible schedule including days / evenings / weekends / split shifts and holidays
  • Having a diploma in esthetics would be an asset

BENEFITS & PERKS
  • Competitive pay structure inclusive of commissions & bonuses
  • Empowerment to work independently
  • Uplifting team atmosphere