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Spa Operations Manager

2 months ago

Mississauga, Ontario, Canada HAND & STONE MISSISSAUGA DIXIE Full time
Job Title: Spa Supervisor

We are seeking a highly skilled and experienced Spa Supervisor to join our team at Hand & Stone Massage and Facial Spa in Mississauga Dixie. As a key member of our spa team, you will be responsible for ensuring the smooth operation of our spa services, supervising and coordinating the activities of our spa staff, and providing exceptional customer service to our clients.

Key Responsibilities:
  • Supervise and Coordinate Spa Staff: Supervise, coordinate, and schedule the activities of our spa staff, ensuring that all services are delivered to the highest standards.
  • Client Service: Assist clients with special needs, be the point of contact for emergency situations, and provide exceptional customer service to ensure client satisfaction.
  • Operations Management: Ensure the smooth operation of our spa equipment and machinery, monitor quality and production levels, and prepare and submit progress reports.
  • Training and Development: Train staff in job duties, safety procedures, and company policies, and provide ongoing coaching and feedback to ensure staff are equipped to deliver exceptional service.
  • Team Leadership: Establish work schedules and procedures, and lead by example to promote a positive and productive work environment.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 5 years or more of experience in a spa or related industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong leadership and problem-solving skills.
Benefits:
  • Health Benefits: Dental plan, health care plan, and vision care benefits.
  • Other Benefits: Free parking available, and support for newcomers and refugees, Indigenous people, and visible minorities.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced spa professional looking for a new challenge, please submit your application.