Wedding + Event Sales Manager

3 weeks ago

Toronto, Canada The Drake Full time

Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We're more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

We are currently on the hunt for a Wedding + Event Sales Manager for Drake Weddings and Special Events to seek, execute + manage memorable events at all Drake properties, including The Drake Hotel and the Drake Devonshire + Motor Inn. Working alongside a highly-engaged + fast-paced Sales Team, this individual will make waves by promoting their territory + uncovering new sales opportunities. The Wedding + Event Sales Manager will create + lead unique events for clients while growing the Drake Events brand as a whole, to ensure it is regarded amongst the top event's groups in Toronto and beyond.

Responsibilities
  • Effectively sell event and room offerings across all properties by marketing the varied and multi-use Drake venues
  • Solicit new business from potential and existing clients through pre-planned personal sales calls, emails and in-person; maintain regular contact with present accounts to maximize repeat business
  • Prepare tailored presentations for prospective clients. Conduct site inspections, highlighting event spaces and guest rooms
  • Attend and participate in related associations, committees and networking sessions (e.g. LinkedIn)
  • Prepare weekly reports, providing sales activities, booked business and action plans for the following week. Follow up on all sales activities
  • Monitor the products and services of competitors. Responsible for full market knowledge as it relates to competitors
  • Ensure exceptional event experience for both guests and Drake staff, by ensuring a smooth and timely transition to the on-site Event Coordinator
  • Accurately enter and maintain event details in Caterease, including specific event requirements to ensure successful planning and delivery of event
  • Assist the Drake in developing service standards and training programs for all Special Events related activities
  • Maintain updated records of clients and prospective clients
  • Ensure that correct credit information is received and follows proper billing procedures
  • Participates in sales forecasts and budget processes
  • Manages client feedback, respond to customer complaints, resolves problems and gives out information

Requirements

  • Confident and proactive – forward-thinking event industry leader
  • Sound knowledge of Food & Beverage and Catering operations, able to use knowledge to increase guest spend through suggested add-ons
  • Knowledge in Word, Excel, and Caterese (or similar) systems – ability to learn new systems quickly
  • A sales expert with a proven track record in sales excellence
  • Passionate about a superior guest service, consistently following up + following through
  • Self-motivated with excellent organizational skills, ability to manage high volume of inquiries across multiple platforms
  • Exceptional interpersonal skills to quickly build relationships and deliver results
  • Shows initiative and the ability to be forward thinking, with uncompromising self-motivation
  • The ability to work independently and as part of a team and be accountable for performance
  • Flexible and agile in responding to changing priorities and emerging opportunities
  • First rate communication skills, verbal, written + numerical
  • Demonstrate the ability to reveal opportunities for continual improvement
  • Demonstrated the commitment, passion and activity required to succeed
  • Aspires to develop own skills and development within an organization
  • A dynamic, energetic team player who is willing to ‘roll up their sleeves' to get the best result for both the client + the Drake

Benefits

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation and benefits package, employee discounts, training + development support and many other unique perks as a part of joining the Drake team.

Drake Hotel Properties is an equal opportunity employer. We are committed to fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, BIPOC (Black, Indigenous, People of Colour); refugees, newcomers and immigrant persons; two-spirit, LGBTQ+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process

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