IT Deskside Support Analyst
4 weeks ago
Job ID : 3005
Closing Date : 06/14/2024
This position could be located in the following location(s): Joffre Administration - Red Deer, AB
Who We Are:
At NOVA Chemicals we are reshaping plastics for a better, more sustainable world. Our dedicated team of talented individuals works collaboratively to create circular plastic solutions that make everyday life safer, healthier and better. With a focus on safety, social responsibility, and environmental stewardship, we strive to constantly improve and shape the future of our industry. Join our team of talented professionals who are passionate about making a difference and be a part of our journey towards sustainability leadership. Together we can create a better, more circular tomorrow.
NOVA Chemicals, headquartered in Calgary, Alberta, Canada, is wholly-owned by Mubadala Investment Company of the Emirate of Abu Dhabi, United Arab Emirates.
NOVA Chemicals Information Technology team provides IT solutions for our employees across business and manufacturing teams. We are seeking an IT Deskside Support Analyst to join our Manufacturing Platform Technologies team. This position will be located at our Manufacturing site in Joffre, Alberta.
The Infrastructure organization consists of multiple teams with members physically located at various NOVA Chemicals locations. You will collaborate with highly motivated team members across NOVA Chemicals to implement solutions following our NOVA management of change process. The role will provide you with the opportunities to provide IT solutions to business stakeholders along with growing your own skills by learning existing and new technologies as they are introduced into the environment.
You Will Use Your Expertise To:
Learn and gain an understanding of the various Information Technology (IT) infrastructure components used in a corporate environment and their interdependencies Understand the client PC, server and networking environments and the relationship between these technologies in the environment Configure and deploy computer hardware at various locations Troubleshoot and configure the components within a Microsoft client and server operating systems Participate in the execution of test plans and the implementation of new technology Understand how to configure and support a Virtual Desktop Infrastructure, including hosted applications Manage and upkeep accuracy of client asset inventory records Create deployment jobs using MS PowerShell to automate installation packages, including managing the deployment lifecycle Learn and collaborate with peers to prioritize, develop, and execute plans for assigned activities and hardware refresh projects Learn and apply IT processes and follow procedures to successfully deliver on assigned work Collaborate with IT peers, business stakeholders and vendors to develop solutions Develop and maintain technical documentation
What We Are Looking For:
Bachelor's Degree in Computer Science or Computer Technology with 1 to 3 years related experience; or 5 to 7 years combination of post-secondary education and related experience with some professional development A demonstrated commitment to safety Excellent knowledge of current Microsoft Windows Client operating systems Knowledge to utilize integrated IT solutions such as Microsoft Endpoint Configuration Manager, Microsoft InTune, Windows Autopilot and others; Excellent interpersonal and communications skills, providing quality customer service Ability to work in a team environment and be engaged and energized Strong organizational skills, along with the ability to adapt to changing circumstances Ability to remain focused, methodical thinker with a high attention to detail Ability to clarify information or instructions relevant to their job Ability to collaborate to achieve common goals and build on each other's ideas within a highly technical team, Ability to effectively gather information and understands customer needs to achieve resolution Motivated to learn new technologies and tenacious at troubleshooting issues Ability to escalate issues internally and seek vendor support when required to keep the IT systems running reliably
The following would be considered an asset:
Knowledge of Microsoft System Centre Knowledge of Microsoft Active Directory and Group Policy Knowledge of Azure Virtual Desktop Microsoft and other industry certifications Ability to develop VB and PowerShell scripts to automate Microsoft Windows Knowledge of Microsoft SQL syntax and the ability to develop queries Knowledge of FreshService ITSM tool. ITIL certification
You Can Stand Out If:
You are passionate about your work and put care and thought into all that you do. You are responsible and follow through with your commitments to others and to safety. You are innovative and are willing to challenge your biases when problem solving. You are collaborative, inclusive, and work well with others towards team goals.
Additional Information:
Relocation will be considered for this position Compensation will be commensurate with education and experience This role requires up to 10% travel The successful candidate is required to provide proof of a valid driver's license
Why NOVA Chemicals?
NOVA Chemicals' flexible benefit programs are designed to meet the diverse needs of our employees, because when it comes to benefits, everyone has different priorities. Our benefits offerings will vary based on your work location, and are an element of the "Total Rewards" package used to reward employees.
Check Us Out Online:
Visit our NOVA Chemicals' website Follow us on Twitter, YouTube, and Instagram for company news. Follow us on LinkedIn and Glassdoor for job updates. Read more on our Responsible Care® and Sustainability initiatives
All qualified applicants will receive consideration for employment without regard to age race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Accommodations for job applicants with disabilities are available on request.
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