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Infrastructure Operations Analyst
4 months ago
At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. Working together, we grow and sustain the agriculture industry in Alberta.
Posting will close Tuesday September 12th, 2023.
Location is flexible, within Alberta, dependent on the successful applicant.
Reporting to the Supervisor, Digital Foundations and Operations, the Infrastructure Operations Analyst I performs monitoring and frontline systems diagnostics as part of the IT infrastructure team with a focus on physical and virtual network devices and assist in problem resolution of AFSC’s Technology Infrastructure in accordance with AFSC’s best practices, thereby effectively providing key services to AFSC clients in a multi-provincial model and coordinating with Information Technology department personnel for second and third tier support.
What will your growth opportunities look like in this role?
- Learn and become knowledgeable in the insurance, lending, and risk management aspects of the business
- Increased experience, certification and leadership opportunities in relation to platforms supported
- In-house learning and development
What will you be responsible for?
- Provide on-call advice and assistance to users to resolve accurately assigned Service Desk calls within the agreed service levels and ensure call notes are accurate, complete, and updated daily.
- Following infrastructure operations procedures for implementing changes into the network infrastructure environment, developing, and supporting installation/implementation, and recommending system changes and enhancements as required.
- Conduct research on network products, services, protocols, and standards in support of network products and services.
- Install and configure network hardware and equipment including wiring, routers, switches, access points, UPSs and so on.
- Assist with quality assurance for Infrastructure deliverables and project deliverables to be transitioned into baseline support and installation documentation, implementation plans to make changes to the infrastructure environment.
- Contribute to problem root cause identification and the documentation of problems and related workarounds, thus ensuring the stable operation and efficient performance of company networks.
- Complete and provide detailed work plans within Azure DevOps, time estimates for technical solutions and timely reporting and weekly status updates.
- Assists with management on premises and cloud management platform updates and improvements.
- Ensures that all alerts are acknowledged and addressed timely as well as performs tuning activities where needed and as directed.
- Collaborate with business representatives on post maintenance validations and peers on processes, standards, best practices, efficiency improvements in a collaborating capacity.
- Collaborating with other Digital Services team members, Infrastructure Operations Analysts, Database Analysts, and Digital Services Maintenance.
- Establish connectivity and uptime service level agreements.
What are we looking for from you?
- Holds self and others accountable to meet commitments.
- Experience working in a team-oriented, collaborative environment
- Meets the needs and requirements of internal and external stakeholders. Works to identify all relevant issues and satisfy the interests of multiple stakeholders during the decision-making process.
- Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Makes good and timely decisions that keep the organization moving forward.
- Works with little supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations.
- Demonstrates some knowledge and experience with a variety of infrastructure administrative methodologies and technologies.
- Hands-on technical knowledge of network systems protocols and standards, such as Ethernet, LAN, WAN, routing, subnets, UDP, TCP, IP, & VLANs, combined with some troubleshooting experience.
- Basic understanding of campus network technologies.
What else is in it for you?
- Health, dental, and vision benefits on your first day of employment
- Annual health spending account
- Corporate functions
- Christmas closure
- PSPP contributions
- Generous vacation and special leave days
- Health and wellness initiatives
**Qualifications**:
- Degree or diploma in Computer Science or Technology.
- 1-2 years of IT systems administrative experience.
- Certifications specifically related to areas of ex
