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IT Deskside Support Analyst

4 months ago

Lacombe, Canada Nova Chemicals Full time

Job ID : 3005

Closing Date : 06/14/2024

This position could be located in the following location(s): Joffre Administration - Red Deer, AB

Who We Are:

At NOVA Chemicals we are reshaping plastics for a better, more sustainable world. Our dedicated team of talented individuals works collaboratively to create circular plastic solutions that make everyday life safer, healthier and better. With a focus on safety, social responsibility, and environmental stewardship, we strive to constantly improve and shape the future of our industry. Join our team of talented professionals who are passionate about making a difference and be a part of our journey towards sustainability leadership. Together we can create a better, more circular tomorrow.

NOVA Chemicals, headquartered in Calgary, Alberta, Canada, is wholly-owned by Mubadala Investment Company of the Emirate of Abu Dhabi, United Arab Emirates.

NOVA Chemicals Information Technology team provides IT solutions for our employees across business and manufacturing teams. We are seeking an IT Deskside Support Analyst to join our Manufacturing Platform Technologies team. This position will be located at our Manufacturing site in Joffre, Alberta.

The Infrastructure organization consists of multiple teams with members physically located at various NOVA Chemicals locations. You will collaborate with highly motivated team members across NOVA Chemicals to implement solutions following our NOVA management of change process. The role will provide you with the opportunities to provide IT solutions to business stakeholders along with growing your own skills by learning existing and new technologies as they are introduced into the environment.

You Will Use Your Expertise To:

  • Learn and gain an understanding of the various Information Technology (IT) infrastructure components used in a corporate environment and their interdependencies
  • Understand the client PC, server and networking environments and the relationship between these technologies in the environment
  • Configure and deploy computer hardware at various locations
  • Troubleshoot and configure the components within a Microsoft client and server operating systems
  • Participate in the execution of test plans and the implementation of new technology
  • Understand how to configure and support a Virtual Desktop Infrastructure, including hosted applications
  • Manage and upkeep accuracy of client asset inventory records
  • Create deployment jobs using MS PowerShell to automate installation packages, including managing the deployment lifecycle
  • Learn and collaborate with peers to prioritize, develop, and execute plans for assigned activities and hardware refresh projects
  • Learn and apply IT processes and follow procedures to successfully deliver on assigned work
  • Collaborate with IT peers, business stakeholders and vendors to develop solutions
  • Develop and maintain technical documentation

    What We Are Looking For:

    • Bachelor's Degree in Computer Science or Computer Technology with 1 to 3 years related experience; or 5 to 7 years combination of post-secondary education and related experience with some professional development
    • A demonstrated commitment to safety
    • Excellent knowledge of current Microsoft Windows Client operating systems
    • Knowledge to utilize integrated IT solutions such as Microsoft Endpoint Configuration Manager, Microsoft InTune, Windows Autopilot and others;
    • Excellent interpersonal and communications skills, providing quality customer service
    • Ability to work in a team environment and be engaged and energized
    • Strong organizational skills, along with the ability to adapt to changing circumstances
    • Ability to remain focused, methodical thinker with a high attention to detail
    • Ability to clarify information or instructions relevant to their job
    • Ability to collaborate to achieve common goals and build on each other's ideas within a highly technical team,
    • Ability to effectively gather information and understands customer needs to achieve resolution
    • Motivated to learn new technologies and tenacious at troubleshooting issues
    • Ability to escalate issues internally and seek vendor support when required to keep the IT systems running reliably