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Call Centre Agent

4 months ago

Calgary, Canada Annualytix Financial Services Inc. Full time
Annualytix Financial Services Inc. is a company dedicated to design, develop and implement the Financial Plan for individuals, families and business owners. We provide the best possible custom designed financial solutions for you, your family and your business. We give you the best rate guarantee for qualifying clients. We have the experience to ensure their client's returns are filed with the most benefit to you or your business.

To join our Customer Service department, we are seeking a Call Center Agent. To succeed in this role, you will be able to use appropriate questioning, language and soft skills effectively. To turn your calls into quality leads, you'll be able to establish rapport and win people's confidence.

Working as an outbound Call Centre Agent, you will be:

Job Duties:
• Lead an inbound team by providing exceptional customer service.
• Handling grievances from clients in an efficient manner.
• Respond to questions from clients.
• Help clients with invoices and accept payments over the phone.
• Update customers on their needs by making outbound calls as needed.
• Update data in our clients' records.

Skills & Experience:

• A year of experience working in a customer service setting is ideal.
• Strong communication abilities and a problem-solving mindset.
• Ability to multitask and proficient in Microsoft Office and other computer software. ·
• Focused on the needs of the customer and sincere in their desire to deliver excellent customer service.
• Active listening skills.

Benefits:

• Company pension.
• On-site parking.
• Company events.
• Commission for on target earnings.

While prior experience in the industry is a plus, our main requirement is for self-assured individuals with strong interpersonal skills who can conduct business with our clients in a professional manner. Our team now consists of people of diverse ages and backgrounds.

Equal Opportunity Employer

An equal opportunity employer, we will consider all qualified candidates for employment without discriminating on the basis of any protected characteristic that is illegal, including race, color, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age, pregnancy or maternity, marital status, or status as a civil partner.

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