Coordinator, Marketing Operations

1 month ago

Toronto, Canada McCarthy Tetrault Full time

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.


This position is based out of Toronto. McCarthy Tétrault employees benefit from a hybrid work environment.

Working in collaboration with the Client Services and Business Development (BD) teams, this role supports important BD and client relationship management programs.

As a Coordinator, Marketing Operations, you will be:

Sports & Entertainment Tickets

  • Executing and tracking requests for Toronto sporting and cultural events, including:
    • Daily management of tickets inbox.
    • Coordinating the Scotiabank Arena suite, including making catering orders.
    • Communicating logistics to lawyers and clients and providing support in accessing electronic tickets.
    • Working with Accounting/Finance/VMO to process invoices and renewals.

Sponsorships

  • Daily management of the Sponsorships inbox.
  • Researching and data gathering for sponsorship opportunities to conduct a cost/benefit analysis and provide initial recommendations for involvement.
  • Coordinate the execution of sponsorship obligations including working with the Communications team to develop advertisements or promotional materials, sending logos and marketing collateral, coordinating tables, invoicing, and ensuring relevant data is tracked for future reference in Salesforce.

Swag, Promotional Items and Holiday Gifting

  • Supporting the firm's national holiday gifting program, including engaging and instructing vendors, training Legal Assistants on their responsibilities, delegating responsibilities to regional BD Coordinators, and being the main point-of-contact for questions.
  • Supporting the Toronto corporate gift and promotional items function, including updating and refreshing inventory to reflect modern client needs and interests, engaging new vendors, and tracking and managing inventory.
  • Coordinating corporate gift and promotional items requests.

Invoicing

  • Tracking marketing and business development invoices and ensuring proper approvals for all invoices are received.
  • Supporting Ontario Directors and Managers with credit card remittance processes on a monthly basis.
  • Working with Accounting/Finance/VMO to process invoices.

Other

  • Participating on the Marketing Solutions team, including routing requests to the appropriate functional teams, assisting with lawyer profile updates, and/or other services as needed.
  • Supporting the firm's Net Promoter Score (NPS) program, including working collaboratively with firm leadership and the vendor to identify and execute process improvements to enhance lawyer and client experience and tracking outcomes in firm system.
  • Supporting the firm's Alumni program, including helping with the development and execution of the alumni newsletter, ensuring alumni data is kept up-to-date, developing alumni reports to support BD efforts, etc.
  • Other duties as assigned.

As our ideal candidate, you will distinguish yourself by the following profile:

  • College or undergraduate degree in communications, marketing or related field.
  • Minimum 1-2 years relevant experience, preferably in a professional services firm.
  • Proficiency with MS Office suite; ability to quickly learn and leverage new technology solutions. Experience working with Salesforce and SharePoint an asset.
  • Ability to provide excellent and timely service to clients and colleagues by understanding their needs and using available resources.
  • Ability to work effectively with others by being flexible, respectful, communicating clearly, and proactively sharing knowledge and offering assistance.
  • Demonstrates relevant expertise, critical thinking skills and initiative to consistently deliver quality work.
  • Walks the talk, respects individual differences, and supports the Firm's interests.

As a member of the McCarthy team, you will have access to:

  • Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
  • Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
  • A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
  • Strong community involvement and a commitment to equity, diversity and inclusion.
  • A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

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