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Restaurant Supervisor

2 months ago

Dorval, Canada Hôtel Sheraton Montréal Aéroport Full time

Overview

 

The Sheraton Montreal Airport Hotel is looking for an outstanding individual to join us in the position of Restaurant Supervisor.

Our hotel is a reflection of who we are and why people consider us the best place to work in the first place, and for our guests as "THE" place to stay near the airport.   Our associates are essential to our daily success. If you are a self-starter looking to make a positive impact on operations and activities, this is the position for you

With an experience for both our customers and our employees as a priority, which is at the heart of everything we do, the person chosen will be responsible for all aspects of the customer experience in our dining room, our, and our conference rooms while directly collaborating with the kitchen, and our associates. If you believe you meet our needs, we invite you to submit your application with a letter of introduction to cv-shared@sheratonmontreralairport.com

If this position is not for you, please contact us for other opportunities Do you know the perfect candidate for this position?  Don't hesitate to tell them about this opportunity.

We offer very competitive benefits including: compensation, group insurance, RRSP, employee assistance programs, parking, Marriott hotel discounts, and more.

 

Summary

 

The Food and Beverage Supervisor is responsible for overseeing the food and beverage operations in accordance with the hotel's activities. Overall, this position involves supervising the restaurant and bar team, training and guiding employees, creating schedules, keeping track of the needed inventory, and ensuring that our guests receive an outstanding service and dining experience, and ensuring that the Sheraton Brand standards are met.  This person will work closely with the kitchen, administration, and front desk in the day-to-day operations. He/she is responsible for enhancing the customer experience and providing assistance that exceeds our customers' expectations. He/she will always project a positive professional image of a leader to colleagues and guests.

 

Duties

 

Ensure customer satisfaction

Support employees - Training and development

Actively participate in staff recruitment efforts

Knowledge of the characteristics of different alcoholic and non-alcoholic beverages

Manage and coordinate daily restaurant operations

Ensure compliance with standards

Control inventory and quality

Administer schedules and reservations

Makes operational decisions

Be identifiable and accessible to customers at all times

Be active in the general preventive maintenance of the restaurant and its environment

Take charge of customers' problems and requests and respond to them as far as possible.

Ensure that health and safety at work are a priority

All other tasks required for the smooth running of the restaurant

Key Skills

 

Previous experience as a food and beverage manager in a unionized hotel (an asset),

Management experience in a high-volume food service establishment, 

Ability to work effectively under pressure in a fast-paced, ever-changing environment;

Attentive to detail and quality

Knowledge of point-of-sale (POS) systems required; (SQUIREL)

Hotel school diploma (in food service management an asset);

Self-motivated and a leader;

A self-starter and leader with a strong sense of initiative;

Good computer skills;

Comfortable with computer software;

Excellent communication and organizational skills;

Strong interpersonal and communication skills;

Good interpersonal and problem-solving skills;

Strong sense of initiative;

Particularly responsible and reliable;

Flexible working hours (days, evenings, weekends and public holidays);

Bilingual French/English;

Ability to focus on customer needs;

Ability to focus on guests' needs, remaining calm and courteous at all times.

 

Qualifications sought

 

1 year experience in a restaurant or similar position in the hotel industry.

Experience in a unionized environment is an asset

Bilingual - oral and written (French and English)

Knowledge of Squirrel and CI TY software (an asset)