Voice Network Analyst, Communication Technologies

8 months ago

Burnaby, Canada PHSA Full time

**Voice Network Analyst, Communication Technologies**

BC Clinical & Support Services

Burnaby, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

**What you’ll do**
- Conducts feasibility studies for computerization by performing tasks such as determining user department requirements, examining and identifying problems with existing systems, and recommending modifications to and/or new systems. Provides details of estimated implementation costs including associated staffing requirements.
- Develops specifications for complex systems such as integrated systems which impact several functional areas within a facility by performing tasks such as:

- Gathering detailed information from user departments.
- Developing and documenting systems and procedures by designing forms, preparing flow charts and detailing hardware and software specifications.
- Preparing detailed implementation plans.
- Maintains operating systems by performing tasks such as analyzing current systems and recommending adjustments and/or new systems to improve operating activities. Develops instructional material for operating systems and operations staff and provides related training and orientation as identified.
- Resolves network and telecommunication problems by performing tasks such as analyzing and diagnosing problems, troubleshooting, and formulating solutions including repairs, replacements, moves, adds and changes of equipment related to network and telecommunication operations. Escalates problems to Manager according to established protocols.
- Assists with the design, testing, documentation and implementation of network and telecommunications infrastructure, including the selection and installation of new technology, by performing tasks such building project plans, acquiring cost estimates and working with vendors and senior PHSA IM/IT staff to implement.
- Monitors and maintains network data equipment by performing tasks such as monitoring the security of the information technology infrastructure and its components, including firewalls and remote access.
- Monitors and maintains telephony equipment, including PABX related power supply equipment such as DC power plants and Uninterruptible Power Supply (UPS), associated peripheral equipment, local and wide area network and circuits. This includes carrying out related preventive maintenance, reviewing logs to ensure high system availability, and packaging and distributing software updates, including security, critical, maintenance patches according to privacy and security policies and procedures.
- Responds to client cable requests by performing tasks such as installing and terminating voice and data cabling.
- Assists with maintaining clean telephone switch rooms, voice and data closets and proper cable management by performing tasks such as performing site reviews and providing feedback to the Manager.
- Maintains cable and telecommunications equipment inventory requirements by performing tasks such as verifying shipments and restocking equipment and various supplies.
- Assists with the set up and management of video conferences by performing tasks such as maintaining video conferencing equipment, including software and hardware upgrades, technical troubleshooting and resolution, and system documentation.
- Participates in corporate-wide backup and recovery planning and procedures for all network and telecommunication infrastructure(s) by performing tasks such as testing network redundancy, system recovery procedures and reviewing vendor maintenance contracts.
- Monitors and reports on the performance of network infrastructure components by performing tasks such as responding to and resolving issues regarding performance.
- Prepares plans and provides recommendations to the Manager for network and telecom infrastructure upgrades, including evidence-based reporting on the rationale for such upgrades. Determines technology product standards including implementation standards.
- Collaborates with and represents Tech Services to customers and others by developing and maintaining relationships with customers and other stakeholders; attending meetings to provide input into the operational and project requirements of the area and project implementation using knowledge of Information Technology standards and requirements and implementation timelines; meeting internally with senior staff to determine priorities and needs; assisting customers in identifying technical/system deficiencies; and providing user training as required.
- Liaises with external contacts, including vendors and external partners, on issues regarding technical infrastructure such as researching and evaluating voice network technologies to provide recommendation

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