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Voice Contact Center Engineer x 2

4 months ago

Burnaby, Canada Randstad Canada Full time
Are you an expert in Voice & Contact Center technologies, ready to take on a pivotal role in IT infrastructure projects? We are seeking a highly qualified Voice & Contact Center Engineer to join our Burnaby healthcare client's Project Services department on an initial 6-month contract. If you're ready to make a significant impact in a dynamic environment, apply now to join the team

Advantages
• Lead migration projects from On-Prem to CCaaS solutions, staying at the forefront of industry advancements.
• Gain extensive experience with a range of platforms including Genesys, Amazon Connect, and Cisco, enhancing your skill set.
• Take charge of Oracle SBC projects and provide technical direction to Voice Network Specialists, fostering growth and development.
• Provide network implementation services outside of normal business hours, offering flexibility and accommodating varied project needs.
• Contribute to the improvement of Health Care standards in collaboration services, making a tangible difference in healthcare delivery.

Responsibilities
• Lead Contact Center migration projects potentially migrating from On-Prem to CCaaS based solutions
• Preparation of documentation related to the assessment, design, implementation, and operational support of the Genesis Pure Connect on-prem solutions as well as CCaaS Solutions.
• Assist with the preparation and installation of the Cisco voice network infrastructure.
• Lead or participate in Oracle SBC related projects.
• Provide network implementation / production cutover services outside of normal business hours, as required.
• Provide technical direction / assistance to Voice Network Specialists on CCaaS technologies.
• Develop an understanding of the current Health Care standards as they relate to the Collaboration Service vertical.

Qualifications
A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor certifications such as Genesys Certified Composer Voice Developer Professional, Genesys Certified Composer Routing Developer Professional, Genesys Cloud CX Certified Associate, Genesys Intelligence Automation (GIA/GAAP) Certified Trainee, Google - UJET Certified Delivery Partner.

In addition, the successful candidate will have the following experience:
• In-depth knowledge / experience with current voice & contact center network standards and industry best practices required to implement a reliable voice & contact center infrastructure.
• Extensive experience with at least 03 of the following: Genesys Engage On-premises, Genesys MultiCloud CX/ Multi-Cloud, Genesys Cloud CX/ PureCloud, Genesys Composer, Amazon Connect, Amazon Chime Voice Connector (Beta)
• Reasonable experience with IRD, CME, GA, GAX, Pulse, AWS, Amazon Connect Contact flow designer tool, LEX bots, Lambda functions, DynamoDB, Genesys Intelligent Automation, VXML, SCXML, Tomcat, GVP, SIP, URS, ORS, etc.
• Good experience with Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL, webservices: SOAP and RESTful, Splunk, AppDynamics, CloudWatch, Jira, AzureDevOps, KanBan, etc..
• Sound judgment and decision-making skills.
• Team player with well-developed interpersonal skills.
• Good written and verbal communication skills

Summary
Join our client and be at the forefront of revolutionizing communication technologies for the Health Authorities of British Columbia. Apply directly to this job ad or reach out to your Randstad Digital representative immediately

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills So even if this role isn’t for you please update your profile so we can find you

We look forward to supporting you in your job search

Good luck

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.