Customer Service Managing Supervisor

4 weeks ago


Sarnia, Canada EK Condoreno Full time
EK Condoreno
358 Christina St. N., Unit C, Sarnia, ON N7T 5V7

Position: Customer Service Managing Supervisor
Annual Salary: $70,000 to $75,000
Working hours: full-time 35 hours per week, 52 weeks per year

The Customer Service Managing Supervisor will be planning and managing the customer service department. This involves daily decision-making, planning, human resources management, as well as suggestions on customer service improvements.

Responsibilities:
  • Plan, organize, direct, control and evaluate day-to-day customer service activities
  • Develop customer service policies, procedures and standards as required
  • Maintain accurate records and document customer service actions and discussions
  • Develop goals and report progress to senior management
  • Plan and oversee the department’s budget and expenditures adhere to company policies
  • Develop and execute strategic plans to improve customer service, follow up with customer requests, and resolve customer complaints
  • Conduct market research to identify industry’s developments, determine customer demand, potential sales volumes, and effect of competitors' operations on sales
  • Participate in sales and marketing planning by inputting market trends and customer feedbacks
  • Coordinate activities across internal functions as needed
  • Recruit, train and coach staff involved working in customer service process


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