Front of House Supervisor
2 weeks ago
District Beta, a fast-growing and dynamic establishment in Sarnia, Ontario, is seeking an experienced and dedicated Front of House Supervisor to join our team. Our unique venue combines the excitement of an arcade with the social atmosphere of a bar, creating a fun and engaging environment for guests of all ages. If you have a passion for customer service, experience working with kids, and are committed to providing a memorable experience for our guests, we want to hear from you
**Responsibilities**:
- Assist in overseeing daily front-of-house operations at District Beta, ensuring a seamless guest experience and efficient staff performance.
- Train and mentor front-of-house team members, instilling strong customer service and communication skills.
- Assist in managing staff scheduling, ensuring proper coverage during peak hours and special events.
- Collaborate with the back-of-house team to maintain an efficient and cohesive work environment.
- Handle customer inquiries, feedback, and complaints professionally and effectively, maintaining a high level of customer satisfaction.
- Foster a family-friendly atmosphere, ensuring the arcade is a welcoming and inclusive environment for guests of all ages.
- Maintain knowledge of arcade game offerings, promotions, and events, as well as food and beverage menus.
- Ensure compliance with all health and safety regulations, including the responsible service of alcohol.
- Monitor and manage inventory, including ordering and tracking supplies as needed.
- Participate in regular team meetings and contribute to the continuous improvement of the business.
**Requirements**:
- Minimum of 2 years of supervisory experience in the hospitality or entertainment industry, with a strong focus on customer service.
- Prior experience working with children in a professional capacity.
- Flexible availability, including evenings and weekends.
- Excellent interpersonal and communication skills.
- Proven ability to lead, train, and motivate a diverse team.
- Strong problem-solving and conflict resolution skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- Computer skills and familiarity with POS systems.
- A positive, enthusiastic attitude and passion for the arcade/bar industry.
**Benefits**:
- Competitive salary based on experience.
- Comprehensive healthcare benefits.
- Paid time off and holiday pay.
- Employee discounts on food, beverages, and arcade games.
- Opportunities for growth and advancement within the company.
**Job Types**: Full-time, Permanent
**Salary**: $35,000.00-$40,000.00 per year
**Benefits**:
- Extended health care
- Paid time off
Schedule:
- Evening shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
- Tips
Ability to commute/relocate:
- Sarnia, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 2023-03-31
Expected start date: 2023-04-24
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