Reservation Agent

4 weeks ago

Kelowna, Canada Big White Ski Resort Full time

Position: Reservation Agent
Reports to: Reservation Supervisor, Office Manager & Contact Centre Manager
Employment: Full-Time Seasonal

Join Our Team at Big White Ski Resort

Are you passionate about providing exceptional customer experiences? Do you thrive in a dynamic, team-oriented environment? We're seeking enthusiastic individuals to join our in-bound contact centre team as Reservation Agents. As a key player, you'll play a vital role in ensuring our guests have the ultimate ski holiday experience at Big White.

Key Responsibilities:

  • Assist both new and existing customers in planning their dream ski vacation, embodying our Central Reservations One Stop Shop philosophy.
  • Provide personalized recommendations on accommodation options, special offers, airfare, lift passes, rentals, and lessons.
  • Handle reservations, modifications, cancellations, and address customer inquiries promptly and professionally via phone, email, and webchat.
  • Build and sell comprehensive packages tailored to each guest's needs, including accommodation, lifts, lessons, rentals, airfare, and transfers.
  • Act as a point of contact for stand-alone Ski School sales and registrations.
  • Stay up-to-date with product offerings, promotions, and resort policies to ensure accurate information is provided to customers.
  • Collaborate closely with other Central Reservations departments & Ski School operations, to ensure seamless guest experiences.
  • Assist with administrative tasks, including running reports, handling cash transactions, and maintaining accurate records.
  • Embrace opportunities for continual learning and development, including familiarizing yourself with new products and procedures.
  • Provide outstanding customer service, demonstrating excellent communication skills and attention to detail.

Preferred Experience/Skills:

  • Previous experience in administration, contact centre operations, or hospitality.
  • Strong customer service orientation with a passion for exceeding guest expectations.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office suite and familiarity with property management software.
  • Ability to learn and adapt quickly to new systems and promotions.
  • Effective time management and organizational skills.
  • Team player with a positive attitude and willingness to collaborate.
  • Fluency in a second language

Physical Demands:

  • Ability to sit for extended periods at a computer workstation.
  • Occasional lifting up to 20 pounds may be required.

Employee Benefits and compensation:

  • $20.50 per hour
  • 4 x 10 Hour Shifts with 3 Days Off Each Week
  • Free season pass for unlimited skiing and riding at Big White
  • Free ski/snowboard group lessons and 50% off private lessons
  • Free and discounted lift tickets for friends and family
  • Free and discounted lifts tickets at other mountain resorts
  • Free access to the staff fitness facilities (weight room and aerobics room)
  • Discounts on Food & Beverage
  • Discounts on Retail and Rentals
  • Friends & Family Discounts on Central Reservations accommodation.
  • Employee appreciation events, incentives and recognition through the season

Start Dates: September 10th & October 8th 2024

Location: Big White Ski Resort

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