Guest Service Agent- Full Time

1 week ago


Kelowna, Canada Hampton Inn & Suites by Hilton Kelowna Airport Full time

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Guest Service Agent.

We are also on a bus route, with a stop just outside of the hotel, and are offeringshared staff accommodation. Our complimentary shuttlealso picks up our employees from the bus loop at UBCO

What will you be doing?

  • Welcome and acknowledge guests
  • Anticipate and address guests' service needs
  • Process all guest check-ins, check-outs, and create new reservations
  • Secure payment; activate/reissue room keys following hotels policies and procedures
  • Coordinate with Housekeeping to track room status and guest concerns
  • Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
  • Maintain confidentiality of proprietary information
  • Perform other reasonable job duties as requested by Supervisors and Managers
  • Available to work varied shifts: days, evenings, weekends and holidays
  • Other duties as assigned by management

What are we looking for?

  • High School graduation required
  • Valid BC Class 5 driver’s license
  • Previous hotel experience is an asset
  • Commitment to delivering a high level of customer service
  • Superhost training is an asset
  • Good computer skills required
  • Must be legally eligible to work in Canada without restriction

Perks:

  • Staff Accommodation
  • Extended Health and Dental Benefits
  • Employee and Family Assistance Program
  • World-wide accommodation and dining discounts with Hilton brands
  • Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development.

Don't miss this exciting opportunity to join our Hampton family

#J-18808-Ljbffr
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