Client Service Manager

4 weeks ago

Thunder Bay, Canada Paladin Security Full time
Position:Client Service Manager
City:Thunder Bay, Ontario
Status:Full-Time
Hours:Monday to Friday (0800-1600) with possibility of overtime or on call
Job Description
This leadership position will champion the leadership and growth of Paladin Security Group's security programs for all Paladin contracts in Thunder Bay, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and develop the capacity of Paladin staff to respond effectively to security and life safety emergencies.
Essential Job Functions
• Assists in the development of short- and long-range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group.
• Develops, implements, maintains and evaluates the security programs for Paladin's contracts.
• Oversees and schedule the appropriate resources to ensure all of the company's contractual obligations are met
• Takes ownership of staff and client issues and supports the timely response to both groups
• Develops and maintains excellent relationships with the clients in the portfolio
• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations
• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date
• Monitors daily and nightly reports and Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio
• Ensures overall coordination of Paladin contract security plans by: developing and maintaining the security program; developing and maintaining facility plans and related documentation; coordinating and evaluating security and fire safety system and process testing requirements; ensuring regulatory requirements are met; and providing direction to related committees within the Paladin health care contracts.
• Supports other Paladin wide programs by delivering education/awareness sessions on security issues as required from time to time.
Requirements
• Minimum of one year of management experience of employees and client services is essential.
• A graduate degree in Business or Health Care Administration or related discipline and specialized training in protection services or criminology; or equivalent education and experience is an asset.
• Minimum of three years supervisory/managerial experience in security and / or fire safety services.
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy.
• Must have strong leadership, social interaction and organizational skills.
• Proficiency in Microsoft Office software.
• Ability to write and present proposals to large organizations.
• An interest in social activity used to build client relationships by fostering an excellent client / service provider connection.
• Creative ability to foster new and better ways to perform and succeed.
• Proven ability to build and maintain strong working relationships both internally and externally.
• Must have strong leadership, social interaction and organizational skills
• Ability to write and present proposals to large organizations
• Excellent interpersonal and communication skills
• High level of professionalism
• Ability to write comprehensive reports and maintain proper records
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
• Usual business hours of work with after hours and weekend availability
required.
• Must have a reliable working vehicle.
• Class G Driver's License is required
• Experience with Paladin Mobile Division is an asset
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Paladin Security: Making the World a Safer and Friendlier Place because we CARE
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

  • Client Service Manager

    3 months ago

    Thunder Bay, Canada Bayshore HealthCare Full time

    The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of client service including but not limited...

  • Client Service Manager

    2 weeks ago

    Thunder Bay, Canada Paladin Security Full time

    Client Service Manager **Position**:Client Service Manager** **City**:Thunder Bay, Ontario** **Status**:Full-Time** **Hours**:Monday to Friday (0800-1600) with possibility of overtime or on call** This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin contracts in Thunder Bay,...

  • Client Service Manager

    2 days ago

    Thunder Bay, Ontario, Canada Paladin Security Full time

    Job DescriptionJob Title: Client Service ManagerJob Summary:We are seeking a highly skilled and experienced Client Service Manager to join our team at Paladin Security. The successful candidate will be responsible for championing the leadership and growth of our security programs, developing and coordinating implementation strategies to support all of our...

  • Client Service Manager

    2 days ago

    Thunder Bay, Ontario, Canada Paladin Security Full time

    Job DescriptionJob Title: Client Service ManagerJob Summary:We are seeking a highly skilled and experienced Client Service Manager to join our team at Paladin Security. The successful candidate will be responsible for championing the leadership and growth of our security programs, developing and coordinating implementation strategies to support all of our...

  • Client Service Manager

    3 days ago

    Thunder Bay, Ontario, Canada Paladin Security Full time

    Client Service Manager This leadership position will champion the leadership and growth of Paladin Security Group's security programs for all Paladin contracts in Thunder Bay, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and develop the capacity of Paladin staff...

  • Client Service Manager

    1 month ago

    Thunder Bay, Canada Paladin Security Full time

    Client Service ManagerPosition:Client Service Manager City:Thunder Bay, Ontario Status:Full-Time  Hours:Monday to Friday (0800-1600) with possibility of overtime or on call  Job Description This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin contracts in Thunder Bay, Ontario....

  • Client Service Manager.

    1 month ago

    Thunder Bay, Canada Paladin Security Full time

    Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE !  Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience...

  • Client Service Manager

    4 weeks ago

    Thunder Bay, Canada Paladin Security Full time

    OverviewPaladin Security: Making the World a Safer and Friendlier Place because we CARE ! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and...

  • Resource Coordinator

    5 days ago

    Thunder Bay, Ontario, Canada Paladin Security Full time

    Job SummaryWe are seeking a highly skilled Portfolio Resource Coordinator to join our team at Paladin Security. This critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio.Key ResponsibilitiesStrategically identify open shifts and work with Paladin's Client Service group to...

  • Client Service Coordinator

    2 days ago

    Thunder Bay, Ontario, Canada VON Canada Full time

    About the RoleVON Canada is seeking a skilled Client Service Coordinator to join our team. As a Client Service Coordinator, you will play a vital role in ensuring the delivery of quality care and services to our clients.Key ResponsibilitiesAssign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity...

  • Client Service Coordinator

    2 days ago

    Thunder Bay, Ontario, Canada VON Canada Full time

    About the RoleVON Canada is seeking a skilled Client Service Coordinator to join our team. As a Client Service Coordinator, you will play a vital role in ensuring the delivery of quality care and services to our clients.Key ResponsibilitiesAssign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity...

  • Client Service Coordinator

    3 days ago

    Thunder Bay, Ontario, Canada VON Canada Full time

    About the RoleVON Canada is seeking a highly organized and detail-oriented individual to join our Client Service Team as a Client Service Coordinator. This is a regular full-time position (1.0 FTE) that requires a strong ability to multitask and work in a fast-paced environment.Key Responsibilities:Assign client visits to nurses and home support workers...

  • Client Service Coordinator

    4 days ago

    Thunder Bay, Ontario, Canada VON Canada Full time

    About the RoleVON Canada is seeking a highly organized and detail-oriented individual to join our Client Service Team as a Client Service Coordinator. This is a regular full-time position (1.0 FTE) that requires a strong ability to multitask and work in a fast-paced environment.Key Responsibilities:Assign client visits to nurses and home support workers...

  • Client Service Coordinator

    14 hours ago

    Thunder Bay, Ontario, Canada VON Canada Full time

    About the RoleVON Canada is seeking a highly organized and detail-oriented Client Service Coordinator to join our Client Service Team. As a Client Service Coordinator, you will play a critical role in ensuring the efficient delivery of client care and services.Key ResponsibilitiesClient Scheduling: Assign client visits to nurses and home support workers...

  • Client Service Coordinator

    1 day ago

    Thunder Bay, Ontario, Canada VON Canada Full time

    About the RoleVON Canada is seeking a highly organized and detail-oriented Client Service Coordinator to join our Client Service Team. As a Client Service Coordinator, you will play a critical role in ensuring the efficient delivery of client care and services.Key ResponsibilitiesClient Scheduling: Assign client visits to nurses and home support workers...

  • Client Service Administrator

    2 weeks ago

    Thunder Bay, Canada Hearinglife Ltd. Full time

    HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and...

  • Client Service Representative

    5 days ago

    Thunder Bay, Ontario, Canada CIBC Full time

    About CIBCCIBC is a leading financial institution dedicated to building long-term relationships with our clients. We strive to create a workplace that reflects the diversity of our clients and communities.Job SummaryWe are seeking a Client Service Representative or Financial Service Representative to join our Personal and Business Banking team. As a member...

  • Client Service Representative

    4 days ago

    Thunder Bay, Ontario, Canada CIBC Full time

    About CIBCCIBC is a leading financial institution dedicated to building long-term relationships with our clients. We strive to create a workplace that reflects the diversity of our clients and communities.Job SummaryWe are seeking a Client Service Representative or Financial Service Representative to join our Personal and Business Banking team. As a member...

  • Client Service Representative

    12 hours ago

    Thunder Bay, Ontario, Canada CIBC Full time

    About CIBCCIBC is a leading financial institution dedicated to building long-term relationships with our clients. We strive to create a workplace that reflects the diversity of our clients and communities.Job SummaryWe are seeking a Client Service Representative or Financial Service Representative to join our Personal and Business Banking team. As a member...

  • Client Service Manager

    5 days ago

    Thunder Bay, Ontario, Canada Paladin Security Full time

    Job SummaryThis leadership position will champion the development and implementation of security programs for Paladin Security Group's contracts in Thunder Bay, Ontario. The successful candidate will be responsible for developing and coordinating strategies to support all operations and security programs, as well as developing the capacity of Paladin staff...