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Client Service Coordinator
2 months ago
VON Canada is seeking a highly organized and detail-oriented individual to join our Client Service Team as a Client Service Coordinator. This is a regular full-time position (1.0 FTE) that requires a strong ability to multitask and work in a fast-paced environment.
Key Responsibilities:
- Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
- Process client referrals and updates, respond to inquiries from clients, doctors, service providers, and other agencies, and perform advanced scheduling and daily scheduling changes.
- Work closely with team members and management to ensure daily staffing levels are sufficient and the delivery of quality client care and service are met.
- Support clients, nurses, and home support workers to ensure delivery of quality care.
- Collaborate with the team to forecast weekly staffing needs and ensure adequate resources are available.
Requirements:
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset.
- Proficiency with MS Office programs, Outlook, faxing software, and database management.
- Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset.
- Experience in a health care environment is an asset.
- Previous customer service experience in a contact center environment is considered an asset.
- Experience in a unionized environment is considered an asset.
What We Offer:
- Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees.
- Defined Benefit Pension Plan with company contribution for eligible employees.
- Opportunity to work with a reputable and established organization in the healthcare sector.
