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Client Service Coordinator
2 months ago
VON Canada is seeking a skilled Client Service Coordinator to join our team. As a Client Service Coordinator, you will play a vital role in ensuring the delivery of quality care and services to our clients.
Key Responsibilities- Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
- Receive and process client referrals and updates, respond to inquiries from clients, doctors, service providers, and other agencies, and perform advanced scheduling and daily scheduling changes.
- Work closely with team members and management to ensure daily staffing levels are sufficient and the delivery of quality client care and service are met.
- Support clients, nurses, and home support workers to ensure delivery of quality care.
- Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines.
- Ensure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third parties.
- University/College education preferred, High School Diploma required.
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset.
- Proficiency with MS Office programs, Outlook, faxing software, and database management.
- Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset.
- Experience in a health care environment is an asset.
- Previous customer service experience in a contact center environment is considered an asset.
- Experience in a unionized environment is considered an asset.
- A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment.
This role requires the ability to work in a fast-paced environment, with attention to detail, and to lift and carry using appropriate lifting techniques. The successful candidate will also be required to walk, sit, stand, and climb stairs, and to grip and fine hand movements.
