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Resource Coordinator

2 months ago


Thunder Bay, Ontario, Canada Paladin Security Full time
Job Summary

We are seeking a highly skilled Portfolio Resource Coordinator to join our team at Paladin Security. This critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio.

Key Responsibilities
  • Strategically identify open shifts and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations.
  • Forward existing schedules in Paladin scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule well in advance.
  • Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management, and our Operations Centre.
  • Fulfill cancellations and openings in the daily schedule.
  • Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed.
  • Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s), including site visits, ongoing training, and a close working relationship with the management group.
  • Take on a large role in Paladin's deployment process.
  • Conduct interviews and phone screens with applicants.
  • Ensure billing accuracy and compliance on a weekly basis.
  • Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing, and payroll.
Requirements
  • Proven ability to build and maintain strong working relationships both internally and externally.
  • Strong leadership, organization, and facilitation skills.
  • Strategic thinking.
  • Excellent communication skills, both written and verbal.
  • Strong customer service and multi-tasking skills.
  • Creative ability to foster new and innovative ways to perform and succeed.
  • Ability to meet strict deadlines and flexibility in time allocation.
  • Proficiency in computer usage, with an ability to learn Paladin's Enterprise software.
  • Experience in scheduling, administration, or security supervision would be considered an asset.
  • Willingness to work flexible hours.
Additional Information

Paladin Security has a diverse workforce and is committed to a workplace culture of respect, inclusion, and diversity. We are committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are shortlisted will be contacted for an interview.