Client Service Representative

2 months ago

Thunder Bay, Ontario, Canada CIBC Full time

About CIBC

CIBC is a leading financial institution dedicated to building long-term relationships with our clients. We strive to create a workplace that reflects the diversity of our clients and communities.

Job Summary

We are seeking a Client Service Representative or Financial Service Representative to join our Personal and Business Banking team. As a member of our team, you will work in a fast-paced banking center, using your knowledge of financial services products to help clients with their banking needs.

Key Responsibilities

  • Client Engagement - Help clients manage their accounts and products, focusing on the client experience and making interactions meaningful.
  • Problem Solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
  • Leveraging Technology - Become a technology expert, sharing your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Requirements

  • Client Focus - You put our clients first, engaging with purpose to find the right solutions and going the extra mile because it's the right thing to do.
  • Goal Orientation - You're motivated by accomplishing your goals and delivering your best to make a difference.
  • Passion for People - You find meaning in relationships and surround yourself with a diverse network of partners, connecting with others through respect and authenticity.
  • Love of Learning - You're passionate about growing your knowledge, with a strong sense of curiosity.
  • Values Alignment - You bring your real self to work and live our values - trust, teamwork, and accountability.

What We Offer

  • We work to recognize you in meaningful, personalized ways, including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, and employee share purchase plan.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

What You Need to Know

  • CIBC is committed to creating an inclusive workplace where all employees and clients feel welcome. We strive to provide an accessible experience for candidates and employees.
  • You must be legally eligible to work in Canada and, if applicable, hold a valid work permit or study permit.

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