Advisor - Sale support ( Payroll sector)

Found in: beBee S CA - 3 weeks ago

Montréal, Canada CGI Full time
CGI - Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our privileged relationships with customers; their satisfaction rate is also very high.
Every day our members help thousands of clients with payroll for their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with more than 600 professionals and more than 55,000 clients

We are looking for a reliable and motivated person. Are you ready to play a decisive role?
We are ready for you:
- Keep learning: we offer comprehensive and ongoing paid payroll training in Canada
- Work-family balance: a flexible weekday schedule
- Work environment recognized as one of the best in Canada (Best Workplaces certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for your employment-related studies
- Career development supported by a professional development plan
- Access to the share purchase plan, profit sharing plan from the first day
- Social benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today-one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI-where your ideas and actions make a difference.

Your future duties and responsibilities

You will help people and be a positive influence. You will bring a human touch to the relationship between customers and the company and you will be their trusted advisor. During a typical day, you will accomplish the following tasks:
- Analyze each request received within the established deadlines in order to determine the procedure to follow according to the different cases (e.g. addition of company, change of owner, change of company name, accounting agreements, etc.).
- Collect the necessary information from customers.
- Creation of contracts in our internal system.
- Make modifications to the different systems according to demand.
- Make sure to document each request in our CRM.

Required qualifications to be successful in this role

- Diploma of college studies (DEC) in administration or any other combination of studies and relevant or equivalent experience
- A minimum of four years of experience in the payroll field
- Experience in customer service
- Experience in needs analysis
- ACP certification (an asset)
- Concern for customer service
- Ability to work under pressure and meet deadlines
- Spirit of analysis, synthesis and planning
- Good management of priorities and time
- Good knowledge of our internal systems and applications (Opera, SAO, CRM, after-sales service, etc.)
- Teamwork skills and communication skills
- Ability to work with Microsoft MD Office tools
- Ability to express yourself both in French and English fluently (written and spoken).

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