Team Lead

2 weeks ago

Montréal, Canada CGI Full time

CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 600 professionals and more than 55,000 customers
We are looking for a reliable and motivated individual. Are you ready to play a key role?

**We are ready for you**:

- Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
- Never stop growing: Career Opportunities supported by a professional development plan;
- Build true partnerships with your teammates, managers and clients.
- Enjoy our work environment recognized as one of the best in the country (Great Place to Work certified);
- As CGI members you will have access to our Share Purchase Plan and will join our Profit Participation Plan as of your first day with us;
- We care for our members: Employee Assistance Program, Health and wellness program, Comprehensive Insurance coverage financial assistance for your job-related studies; telemedicine, etc.
- Work-life balance: a flexible weekday schedule.

You have to attend a paid full time training of five (5) weeks
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities
You will help people and make a difference. You will bring a human touch to the relationship between customers and the company. You will guide members in their day-to-day activities. On a typical day, you will:

- Coordinate the various operational activities of the integration team;
- Distribute new contracts to ensure an equitable workload;
- Follow up on files to ensure that service levels and commitments to our clients are respected;
- Supervise and evaluate staff under your responsibility;
- Organize and participate in training and resource development;
- Ensure the establishment and maintenance of work processes to optimize the sector (ISO, level of service, indicators, etc.);
- Disseminate information and facilitate meetings with team members;
- Manage and evaluate the quality of services rendered;
- Represent the sector at various meetings or projects;
- Analyze and implement procedures for the continuous improvement of services;
- Support our business partner.

Required qualifications to be successful in this role
- Bachelor's degree or equivalent combination of experience;
- Two (2) to five (5) years of supervisory/coordination experience;
- Experience in customer service and project follow-up; Strong organizational and priority management skills;
- Strong organizational and priority management skills
- Autonomous and proactive in managing client dissatisfactions;
- Ability to work under pressure and meet deadlines;
- Analytical, synthesis and planning skills;
- Autonomous and proactive in managing customer dissatisfaction;
- Mastery of Microsoft® Office tools (Word, Excel and PowerPoint);
- Communication and negotiation skills;
- Excellent command of French and English, both verbal and written (essential);
- Expertise in the field of payroll (an asset).

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