Quality Assurance/training Coordinator

3 weeks ago

Brandon, Canada Shared Health Full time

Requisition ID: 365443

Position Number: 20095955

Posting End Date: September 03, 2024

City: Brandon

Employer: Shared Health

Site: Shared Health - Brandon Regional Health Centre - MTCC

Department / Unit: Med Transport Coord Center3 - ERS

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date - End Date: 10/15/2024 - 10/15/2025

Reason for Term: Other Leave

FTE: 1.00

Anticipated Shift: Days

Work Arrangement: Hybrid

Daily Hours Worked: 7.50

Annual Base Hours: 1950

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

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Position Overview

The Quality Assurance Coordinator (QA Coordinator) will work collaboratively with the QA Manager to ensure timely and regular feedback to operations staff on their call-taking and dispatch performance in accordance with established evaluation standards and protocols (qualitative and quantitative). The individual will conduct themselves in a professional manner, with the values expected of MTCC staff.

Under the guidance of the QA Manager, the QA Coordinator will use the various tools and systems available at MTCC to complete regular call review, document and deliver feedback as well as investigate incidents as they arise. S/he will advise of any performance concerns encountered and contribute to the development of strategies to address such concerns. The individual will work to achieve the departmental key performance indicators which include but are not limited to compliance with MTCC's requirements for individual, team and organizational performance as part of the overall quality assurance reporting in the broader health care system.

Experience
  • Experience working with and applying quality assurance and quality improvement principles.
  • Experience working in a health care environment, preferably within the Emergency Medical Services system.
  • Experience with computer applications including Microsoft Office.
Education (Degree/Diploma/Certificate)
  • Degree/diploma in a health care discipline.
  • Current International Academy of Emergency Dispatch Emergency Medical Dispatcher (EMD) Certification.
  • International Academy of Emergency Dispatch Quality Assurance (ED-Q) Certification.
Certification/Licensure/Registration
  • Current International Academy of Emergency Dispatch Emergency Medical Dispatcher (EMD) Certification.
  • International Academy of Emergency Dispatch Quality Assurance (ED-Q) Certification.
  • Maintains licensure with the College of Paramedics of Manitoba at an EMR level (or greater) registration.
Qualifications and Skills
  • Strong interpersonal and communication skills both verbal and written.
  • Demonstrated ability to work independently, as well as in a team environment.
  • Ability to work a variety of shift patterns.
  • Ability to respect privacy and confidentiality.

Desirable Qualifications:

  • Experience working in an Emergency Medical Communications Centre.
  • Experience working with a Computer Aided Dispatch (CAD) system.
Physical Requirements

Not Applicable

This term position may end earlier as outlined in your employee handbook.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

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