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Customer Analyst

2 months ago

Markham, Canada Leap Recruitment Partners Part time

Customer Service Representative/Analyst Our client, one of the leaders in the Insurance sector, is looking to grow their team and is hiring for a Customer Service Representative/Analyst. This would be a hybrid role.Shift: Monday-Friday, 9:00AM-5:00PMLocation: Hybrid – Markham, ONThe incumbent provides advice, technical support/troubleshooting, and access support for users.Responsibilities: Handle all telephone & email inquiries from brokerages, LIAs & internal stakeholders for system access inquiries, support requests, and guidance inquiriesHigh standard of customer service delivery.Accountable to ensure ticket lifecycle does not exceed defined standardLog requests, follow-ups, and provide status/instructions/updates to users.Create/modify/remove system accessProvide support on systemsPrioritize and manage multiple requests on triage basisQualifications: College or University Degree (Business Management/equivalent preferred)Minimum 1-2 Years of customer/contact center experienceProficiency in computer applications and call center systemsStrong written and verbal communication skillsAbility to effectively handle all user & customer requestsAt Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.