Business Operations Associate

4 weeks ago

Toronto, Canada eBay Full time

At eBay, we're more than a global ecommerce leader â weâre changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Weâre committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work â every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers â and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

The Global Buyer Loyalty and Engagement team is at the heart of creating customer-centric strategies that fuel business growth and enhance brand loyalty for eBay. We collaborate closely with cross-functional and regional teams to deliver engagement strategies and programs that result in meaningful experiences for our 132M active buyers. We are looking for a driven and customer-obsessed Loyalty Operations Lead to help further our mission. In this role, you will be responsible for leading the day-to-day operations of our US loyalty initiatives, ensuring flawless execution and high impact. In addition, you will support our global loyalty and CRM efforts, furthering our understanding of our customer, market and business needs. This role offers a unique opportunity to gain holistic understanding of our business ecosystem and gain experiences in customer strategy, product and business operations.

What you will accomplish:

  • Responsible for end-to-end loyalty program operations, including managing partnerships with cross-functional partners (e.g., Category Managers, Customer Support, Engineering) to ensure the flawless execution of program vision
  • Lead planning, analysis and delivery of program benefits to members, partnering with internal and external stakeholders on benefit identification and fulfillment
  • Help enable program growth through execution of program marketing initiatives, including member acquisition campaigns and lifecycle communications
  • Evaluate opportunities to increase efficiency and/or lower cost in program operations and work across stakeholders to implement future state processes
  • Monitor member feedback and leverage insights to drive improvements in user experience
  • Grow your knowledge of the loyalty industry while shaping eBayâs offerings by following new trends in CRM and retail / e-commerce buyer incentives

What you will bring

  • Based in Toronto, ON, with the willingness to travel up to 2-3 times per quarter
  • Bachelorâs degree and overall professional experience of at least 2-4 years in operations, marketing or merchandising in retail or e-commerce is required
  • Experience working in a marketplace business and/or with communities is a plus
  • Strong analytical skills, an eye for detail and experience working with datasets in Excel
  • Comfort operating in a fast-paced, dynamic work environment
  • Strong communication and collaboration skills while working with cross-functional teams

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

 

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.

  • Business Operations Associate

    2 weeks ago

    Toronto, Canada Mallinckrodt Full time

    Job Title Business Operations Associate Requisition JR000014279 Business Operations Associate (Open) Location CC-Canada - CAN510 Additional Locations Toronto, Canada **Job Description**: - Summary - The Business Operations Associate contributes to the development and completion of projects that vary in size and complexity, contributing to the...

  • Associate, Business Operations

    2 weeks ago

    Toronto, Canada Exiger Full time

    The Associate, Business Operations will report to the Manager, Business Operations. **Key Responsibilities** The Associate, Business Operations is essential to the day-to-day operations of Exiger’s Commercial Business Unit. Responsibilities include: - Contributing to the day-to-day efforts of the Resource Management team - Oversee contractor processes...

  • Associate, Business Operations

    2 weeks ago

    Toronto, Ontario, Canada Exiger Full time

    The Associate, Business Operations will report to the Manager, Business Operations.Key ResponsibilitiesThe Associate, Business Operations is essential to the day-to-day operations of Exiger's Commercial Business Unit.Responsibilities include: Contributing to the daytoday efforts of the Resource Management team Oversee contractor processes and relationships...

  • Association & Affinity Business - Operations

    7 days ago

    Toronto, Canada Trisura Guarantee Insurance Company Full time

    At Trisura, we expect more because we believe it can be done better. We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results...

  • Associate, Business Operations

    4 weeks ago

    Toronto, Canada Wealthsimple Full time

    Your career is an investment that grows over time!Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company...

  • Associate, Business Operations

    1 month ago

    Toronto, Canada Wealthsimple Full time

    Your career is an investment that grows over time!Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company...

  • Associate, Strategy and Business Operations

    3 weeks ago

    Toronto, Canada Cohere Full time

    **Who are we?** - Cohere is focused on building and deploying large language model (LLM) AI into enterprises in a safe and responsible way that drives human productivity, and creates magical new ways to interact with technology and real business value. We’re a team of highly motivated and experienced engineers, innovators, and disruptors looking to change...

  • Business Systems Manager

    4 weeks ago

    Old Toronto, Canada EcoPlanet Green Operations GmbH Full time

    Business Systems Manager - Operations Systems Posted 5.13.24 Overview The Business Systems Manager will lead system configuration of Tonal’s supply chain, SKU management, inventory management, logistics and field operations processes, including managing projects with internal and external partners, gathering requirements, building necessary reports and...

  • Business Systems Manager

    3 weeks ago

    Old Toronto, Canada EcoPlanet Green Operations GmbH Full time

    Business Systems Manager - Operations Systems Posted 5.13.24 Overview The Business Systems Manager will lead system configuration of Tonal’s supply chain, SKU management, inventory management, logistics and field operations processes, including managing projects with internal and external partners, gathering requirements, building necessary reports and...

  • Associate, Commercial Strategy

    6 days ago

    Toronto, Canada MLSE Full time

    **Company Description** At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Associate, Strategy and Business Operations

    2 weeks ago

    Toronto, Ontario, Canada Cohere Full time

    Who are we? Cohere is focused on building and deploying large language model (LLM) AI into enterprises in a safe and responsible way that drives human productivity, and creates magical new ways to interact with technology and real business value. We're a team of highly motivated and experienced engineers, innovators, and disruptors looking to change the face...

  • Associate, Business Operations

    2 weeks ago

    Toronto, Ontario, Canada Wealthsimple Full time

    Welcome to the world of financial greatness at Wealthsimple!Wealthsimple is dedicated to helping everyone achieve financial freedom by revolutionizing money management. Our goal is to simplify complex financial services and make them transparent and affordable for all. As the leading fintech company in Canada, we have gained the trust of over 3 million users...

  • Business Intelligence Analyst

    2 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.**: While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Operations Associate

    2 months ago

    Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** The Corporate Transformation and Operations (CTO) Business Management & Colleague Experience team is dynamic, passionate, and committed to providing the best support for communications, colleague experience, change management, business...

  • Business Operations Associate

    3 weeks ago

    Toronto, Ontario, Canada eBay Full time

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity...

  • Operations Associate

    3 weeks ago

    Toronto, Canada Stifel Nicolaus Canada Inc. Full time

    **_Location: Toronto, ON_** We are looking for an experienced & motivated Operations Associate to join the Stifel Canada team. The Operations Associate will be responsible for preforming a variety of administrative functions in support of the Operations department and the Sales/Trading team to facilitate a smooth operation for the firm. If you are...

  • Operational Business Analyst

    4 weeks ago

    Toronto, Canada Saturn Logistics Full time

    **Operational Business Analyst** Looking for an exciting and challenging opportunity to put your analytical and problem-solving skills to work? Join our team as an Operational Business Analyst at DHL! In this dynamic role, you'll play a key role in all operating activities, including customer demand/volume planning, warehouse productivity, labor...

  • Operational Business Analyst

    2 months ago

    Toronto, Canada Saturn Logistics Full time

    **Operational Business Analyst** Looking for an exciting and challenging opportunity to put your analytical and problem-solving skills to work? Join our team as an Operational Business Analyst at DHL! In this dynamic role, you'll play a key role in all operating activities, including customer demand/volume planning, warehouse productivity, labor...

  • Associate Account Manager

    2 weeks ago

    Toronto, Canada Canadian Federation of Independent Business Full time

    We are looking for an Associate Account Manager in Toronto! Are you detailed oriented and a strong team player? Do you want to work for an organization that believes in people’s potential? If yes, this position is for you! At CFIB, your work supports small businesses in your community and across the country. You’ll have a hand in shaping the economy...

  • Operations Associate

    3 weeks ago

    Toronto, Canada Brunello Cucinelli Full time

    Operations Associate Operational Associates contribute to the financial success of the business by ensuring accurate inventories, impeccably maintained product, and organized stock rooms. Operations Associates support Client Advisors and Store Leaders on the sales floor by providing timely service to customers. Key Accountabilities: - Maintain...