Associate Account Manager

5 months ago

Toronto, Canada Canadian Federation of Independent Business Full time

We are looking for an Associate Account Manager in Toronto

Are you detailed oriented and a strong team player? Do you want to work for an organization that believes in people’s potential? If yes, this position is for you

At CFIB, your work supports small businesses in your community and across the country. You’ll have a hand in shaping the economy and future of the country. You will be independent through flexibility and accountability, so you can live and work at your best. You will join an organization that is collaborative and supportive, where 94% of employees agree it’s a great place to work. You will work closely with colleagues both locally and across the country - building upon synergies and learning from one another. You make a difference when you work at CFIB.

We have an exciting opportunity for a full-time position as an Associate Account Manager. This position will preferably be in Toronto in a hybrid work arrangement (from home and from our head office).

What will you do?

Reporting to the Senior Director, Partnership Operations, you will be responsible for the proper functioning of all our partnership programs delivery both internally and externally. You will be working closely with the Partnership Account Managers, the partners’ personnel, the Marketing, Sales and IT teams and will manage all aspects of the partnership programs. You will need to be proficient in developing and establishing efficient processes and effective communication strategies. This role will oversee 1 direct report.

**Responsibilities**:

- Hosting and participating in regular calendar of meetings with partners. This will include scheduling meetings, preparing agendas and materials (statistical analysis, etc.), coordinating any action items from meetings, etc.
- Ensure all operational aspects of the partnership programs, dealing with any process issues and/or changes directly with partner personnel.
- Develop and control deadlines, budgets, and program-related activities.
- Coordinate with the various internal and external stakeholders the production of any sales materials, webinars, recorded materials, communication pieces for Weekly National Updates.
- Responsible for the preparation (and sometimes delivery) of training materials for internal and external sales personnel.
- Assess program performance and provide statistical analysis on a regular basis, as well as provide strategic input regarding performance improvements and changes.
- Oversee the escalation process for our members who may be having trouble with any of our partners.

What makes a successful Associate Account Manager?
- 3+ years of management experience.
- Willingness to work within a broad team of individuals.
- Ability to work effectively and efficiently on a timely goal.
- Strategic, solution oriented, excellent attention to detail and a strong team player.
- Must be a self-starter and have superior problem-solving and researching skills.
- Strong communication skills with the ability to communicate and influence at all levels would be an asset.
- The ability to communicate in both English and French would be a strong asset.

What do we offer?
- Career advancement
- Flexibility
- Supportive leadership
- Diversity and Inclusion
- Training and development
- Benefits/Health and Wellness

CFIB has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. CFIB is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation, please let us know and we will work with you to meet your needs.

As Canada’s largest association of small and medium-sized businesses, CFIB is in business to provide independent business with the resources they need, to give them more value, and to have their voice heard at all levels of governments.

Connect with us and find out why 94% of employees agree that CFIB is a great place to work

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