Operations Associate

2 months ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

The Corporate Transformation and Operations (CTO) Business Management & Colleague Experience team is dynamic, passionate, and committed to providing the best support for communications, colleague experience, change management, business operations, operational support, business continuity, incident management, and processes and standards to enable our partners to achieve their mandates and strategic objectives.
CTO Business Management and Colleague Experience is responsible for leading and building organizational capability in managing risk on a more integrated and comprehensive basis for the for support a dedicated team focused on supporting service delivery to our corporate colleagues, across jurisdictions, promoting a strong risk and business management culture within TD.
The business management function oversees and leads a large, complex, and diverse business management function for corporate segment with complexity and scope involving medium to long term planning while ensuring an integrated automation, innovations, and continuous improvements.
The Operations Associate is responsible for providing operational support and assistance to the business management team, to build and sustain business, processes, vendors relationships; implementation, governance, policies and practices, reporting and operational framework associated with business management.

The Operations Associate will report into the Manager, CTO Business Management and Colleague Experience.
In this role, responsibilities include:
Supporting a variety of accountabilities related to CTO, Business Management pillars: Business Continuity Management, Real Estate, Premises, Facilities, Asset Management, Return to Office, Health & Safety, and services related to first line service onboarding/offboarding to ensure a positive colleague experience.
- Ability to prioritize and manage own workload to meet SLA requirements for service and productivity
- Follow internal and industry regulations and operating best practices, including ensuring all documentation and transactions are completed in adherence with policies and procedures.
- Report / escalate issues or process enhancement requirements
- Interface with teams and colleagues on operations and service delivery issues relative to specific functional areas supported
- Monitor day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
- Identify operational issues and recommend improvements
- Drive required action/remediation plans to address business management gaps, findings, priorities, or issues
- Forecast and prioritize scope of accountabilities while influencing and aligning others as needed to ensure business functions, priorities and objectives are met
- Ensure an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership
- Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate, and aligned to business strategies and executive management direction
- Support and promote a strong risk culture by identifying opportunities to strengthen and improve processes and controls and ensuring the business operates within the Bank's risk appetite

**Job Requirements**
- Undergraduate degree preferred
- 1-2 years relevant experience in Business Management pillars or relevant experience in building and assessing operations, governance, BCM or a shared service-related role
- Organization knowledge, able to navigate the bank related to operational business management and ability to connect-the-dots to engage the right partners
- Excellent written and verbal communication skills, including writing concise business messages, documents, creating impactful presentations, procedures, and presenting analysis to management and senior executives
- Track record of strong time management and organizational skills to meet tight deadlines, as well as flexibility to adapt to competing priorities in a fast-paced environment
- Demonstrated ability to learn quickly and exceed expectations with mínimal supervision
- Independent thinker with exceptional analytical skills and strong business acumen
- Strong attention to detail with the ability to recognize and react to discrepancies and anomalies
- Proactive and highly motivated with superior work ethic

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process

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