Office & Accounts Coordinator

2 weeks ago

Brantford, Canada ESSE Canada Full time
Salary: 30-35

About Us:

  • We are a concierge environmental service company providing exceptional customer service.
  • We believe in the importance of managing our collective impact with meaningful and tangible outcomes.
  • We work to protect our clients, the environment and public health through water, wastewater and resource management.
  • We are true to our word – we do what we say we will do, when we say we will do it.
  • We are steadily improving, innovating and learning.
  • We believe in sustainable communities and that our clients care about the future.

About You:
You are a highly motivated, optimistic and organized professional.
You've been often told that your good mood and positivity are contagious.
You are an excellent communicator with unrelenting attention to detail.

You want to be a part of a team that makes a difference.
You do not participate in gossip or negativity.
You adapt well to change and growth.
You are good with both numbers as well as people.
You are skilled in de-escalation and conflict resolution.

You want to live in a cleaner, greener and more sustainable society.
You figure out how to fix it, not who's to blame.
You ask a lot of questions and listen to the answers.

About the Job:
ESSE Canada is looking for an Office & Accounts Coordinator to join our steadily growing team. This role plays an essential part of our fast-paced company and requires an unwavering positive attitude, excellent communication skills and consistent attention to detail. This role has three primary functions:

1. Billing & Account Coordination

2. Office & Staff Scheduling & Coordination
3. Revenue, Route & Efficiency Coordination

Key Roles & Responsibilities:
1. Billing & Account Coordination
This client-facing role carries out account billing responsibilities including residential and commercial invoicing and payments processing on a daily basis. Smooth and efficient cooperation and coordination with all other internal departments, including Corporate Services, is needed in order to ensure the success of our billing department. Consistent, personalized and quality customer service along with a keen eye for attention to detail are absolutely necessary in this role.

2. Office & Staff Scheduling & Coordination
Internal responsibilities include the administration of our existing programs and systems to schedule staff and personnel availability, weekly timesheet oversight and review in coordination with the service department. These tasks include the completion of weekly and monthly internal reports and processes, open and proactive communication and forecasting, and a strong ability to anticipate team and program needs.

The coordination of seasonal demands, timesheet and workflow review, in addition to Health & Safety support with other departments is also needed on a regular basis to ensure fluid processes and successful outcomes for all.

3. Revenue, Route & Efficiency Coordination

In collaboration with other company departments, the delivery of consistent, reliable and accurate service provision and revenue tracking is central to the success of this role.

The oversight and tracking of scheduled routes, projects and work orders, use of operating software and numerous digital platforms along with the coordination of billing and payment arrangements ensures that our clients receive top-tier customer service. The successful execution of these responsibilities drives the team's success and the company's profitability.

Required Skills:

  • Supervision and management of designate staff and related budgets
  • Excellent customer service, interpersonal and communication skills
  • Excellent organizational and planning skills with an unwavering attention to detail
  • Strong problem-solving, analytical and reasoning skills
  • Ability to establish priorities in a fast-paced environment and adapt to change
  • Excellent time management skills, and the ability to manage multiple tasks
  • Ability to work both as part of a team and independently with focus
  • Highly skilled in using computer and digital technology software, including Microsoft Office Suite and customer management software
  • Ability to review financial and operational reports to produce custom reports, trending reports and analyses
  • Ability to train and guide other employees (subordinate or otherwise)
  • Ability to maintain information confidential in nature
  • Bilingual skills considered an asset but not required

Compensation:
Hourly ($30.00 – $35.00 depending on experience) beginning with a one-year initial contract which includes a 6-month probationary period, with the intention for moving the right candidate through to a full-time permanent position based on performance. Initial compensation is based on relevant experience.

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