Technical Analyst, Operations
3 weeks ago
If you're driven by the challenge of maintaining high-performance IT systems that are essential for life-saving services, we invite you to bring your expertise to our dedicated team.
The Emergency Health I&IT Solutions & Technology Management Branch at Ministry of Health (MOH)
The Emergency Health I&IT Solutions & Technology Management Branch (EHSTMB) delivers a wide range of mission and business critical solutions to enable business delivery and transformations. They deliver solutions for partners, primarily the Emergency Health Services Division, running 911 land ambulance communication services. In addition, they manage and support application and telecommunication solutions, GIS and data services as well as Security Operations, Disaster Recovery planning, and IT Portfolio and Technology Management. The branch develops and maintains mobile applications and data exchange services (including real-time dashboards) for use by various client organizations including 911 Dispatch Centers, Paramedic Services, Fire and others.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?In this role, you will:
• provide hands-on, day-to-day, operational support to all Information Technology Services operational activities work with other groups to complete operational tasks
• provide technical problem-solving expertise (Tier 1 & 2 & 3) to business operations and colleagues
• administer and manage security and encryption programs, policies, and procedures in liaison with partners, vendors, users, and clients.
• provide technical support to Corporate Information Technology initiatives
• review operational inefficiencies, systemic problems, researches and recommend new technology solutions
• design, install, support and troubleshoot complex technologies such as: Ethernet switches and router equipment, remote access (SSL & IPSec, VPN), WAN compression devices, site to site VPN connections, firewalls, SDWAN, and emergent Cloud Based network methodologies
• develop technology related policies, guidelines, and operational procedures
How do I qualify?Mandatory• Valid class G Ontario Driver's Licence to travel throughout the province.
• Basic CPR Certification, first aid or ability to obtain such.
Technical KnowledgeYou have knowledge of:
• Current and emerging technologies; Operating Systems for servers and desktops; Microsoft Office products and all related applications Virtual Private Network hardware and software, firewalls, applications; network communication protocols
• Network architecture and topology, physical and virtual servers, backup software, database, and specialized test and monitoring software to handle complex technological problems
• Networking equipment such as routers, firewalls, switches using NX-OS, FXOS and CAT-OS for configuration and maintenance
• Computer concepts, systems development methods and techniques, including technical models, protocols and related IEEE standards; application and network failover redundancy principles
• Different physical interfaces related to network connectivity such as Fiber, Twinax, Copper and other emerging cabling and connector technologies.
• End user licensing agreements in order to fulfill service obligations
Analytical and Problem Solving Skills• you can identify root cause, determine and resolve technical malfunctions; and recommend solutions such as application changes and reconfiguration of hardware/software
• you can troubleshoot connectivity issues using traffic flow, packet inspection and event logging techniques
• you can utilize scripting tools and languages to design programs to update and gather information on a large amount of systems
Communication and Interpersonal SkillsYou can:
• present to senior management staff, interact with end users and the vendor community
• prepare discussion papers, briefing notes and recommendations on acquisition of hardware, software, network upgrades and development of new network features/services
• write technical documentation for application and network procedures and protocols (e.g. backup and disaster recovery procedures, deployments, installation) and operating procedures/instructions;
• explain technical solutions to non-technical ministry and senior personnel
• you have interpersonal skills to work both within a team environment and also with minimal supervision
Project Management and Organizational Skills• you have knowledge of project management methodologies and techniques to develop, design, and implement project plans, budgets, and human resources
• you can work effectively under pressure, organize work and meet deadlines
• you can provide guidance and support to section staff and to co-ordinate constant changing priorities with colleagues
Additional InformationThis position requires rotating shift work in a 24/7 environment, including evenings, nights, weekends, and holidays.
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