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Technical Analyst, Operations Specialist

2 months ago

Hamilton, Ontario, Canada Ministry of Health Full time
About the Role

We are seeking a highly skilled Technical Analyst to join our team at the Ministry of Health. As a key member of our IT Operations team, you will play a critical role in ensuring the seamless operation of our critical and emergency services.

Key Responsibilities
  • Provide hands-on, day-to-day operational support to all Information Technology Services operational activities
  • Work with other groups to complete operational tasks
  • Provide technical problem-solving expertise (Tier 1 & 2 & 3) to business operations and colleagues
  • Administer and manage security and encryption programs, policies, and procedures in liaison with partners, vendors, users, and clients
  • Provide technical support to Corporate Information Technology initiatives
  • Review operational inefficiencies, systemic problems, researches and recommend new technology solutions
  • Design, install, support and troubleshoot complex technologies such as: Ethernet switches and router equipment, remote access (SSL & IPSec, VPN), WAN compression devices, site to site VPN connections, firewalls, SDWAN, and emergent Cloud Based network methodologies
  • Develop technology related policies, guidelines, and operational procedures
Requirements
  • Valid class G Ontario Driver's Licence to travel throughout the province
  • Basic CPR Certification, first aid or ability to obtain such
  • Knowledge of current and emerging technologies; Operating Systems for servers and desktops; Microsoft Office products and all related applications Virtual Private Network hardware and software, firewalls, applications; network communication protocols
  • Network architecture and topology, physical and virtual servers, backup software, database, and specialized test and monitoring software to handle complex technological problems
  • Networking equipment such as routers, firewalls, switches using NX-OS, FXOS and CAT-OS for configuration and maintenance
  • Computer concepts, systems development methods and techniques, including technical models, protocols and related IEEE standards; application and network failover redundancy principles
  • Different physical interfaces related to network connectivity such as Fiber, Twinax, Copper and other emerging cabling and connector technologies
  • End user licensing agreements in order to fulfill service obligations
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
How to Apply

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].