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Bilingual Customer Service Representative

3 months ago

MontrÃal, Canada Randstad Canada Remote Work Freelance Full time
We are looking for a Bilingual Customer Service Representative to support our client, a leading Canadian Telecommunications company, in their Montreal office ( hybrid 3 days/week onsite). In this role you will work full time hours on an 9 month assignment, and earn a rate of $26.37 per hour.

The National Incident Centre (NIC) service is a team of specialists which operates 24 hours a day, 7 days a week in order to contribute to the protection of company employees and assets. The team is the central point for surveillance and reporting for incidents which can affect the company. It also coordinates a response with the manifold responders according to pre-established impact and severity parameters.

Advantages
⢠Gain experience working for a recognized Canadian organization
⢠Work full time hours on a 9 month assignment
⢠Earn a rate of $26.37 per hour
⢠Montreal office ( hybrid 3 days/week onsite)
⢠Schedule: rotating shifts, call centre is open 24/7 . Must be comfortable being scheduled for all shifts - including weekends

Responsibilities
The successful candidate will need to maintain a constant communication and coordination with different business units in order to support the following accountabilities:
⢠Work as the single point of contact for company related incidents and emergencies
⢠Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
⢠Manage and monitor the companyâs physical security systems (cameras and access control applications)
⢠Offer services and support on behalf of other Corporate Security teams outside of regular business hours
⢠Offer a valued service to our clients

Qualifications
⢠The ability to serve our clients in a bilingual environment
⢠Good communication skills, both verbal and written in French and English
⢠The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (3x12.5h)
⢠Great motivation and strong team spirit
⢠The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first
⢠Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
⢠High level of moral responsibility in terms of professionalism and integrity towards the business
⢠Excellent general knowledge of information technology systems and ability to work in a highly technological environment
⢠Past experience within an emergency management, physical security, telecommunication or access control environment.
⢠A good understanding of telecommunication networks and other general company functions.
⢠Post secondary diploma in emergency management, security services or telecommunications

Summary
Are you interested in the Bilingual Customer Service Representative position? Apply online today

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.