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Bilingual Client Representative

3 months ago

MONTRÃAL, Canada Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

In this role, you will be the clientâs primary point of contact for all day-to-day Clients related operational queries, liaising internally with various operational teams to ensure our clients receive an exceptional experience.

What will you do?

  • Point of contact for servicing our clients and interacting with the market and other providers
  • Provides critical support for all day-to-day Clients related operational issues & queries
  • Answering all Clients enquires as experts in their field
  • Understanding of client processing
  • Participation in virtual client teams, representing Client Operations
  • Direct liaison with other operational teams to resolve daily operational issues
  • Provide support to other internal teams as defined in SLA.
  • Global understanding of customer expectations and satisfactions levels
  • Audit coordination and follow up

What do you need to succeed?

Must-have

  • Requires fluency in French and English in order to serve our clients in the community with French and English speaking needs
  • 2+ years of relevant work experience in the financial industry
  • Client service experience
  • Proven track record in leading initiatives, managing cross-functional relationships
  • Investor service operations experience

Nice-to-have

  • University degree

Whatâs in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
  • Opportunity to obtain hands-on experience throughout your role
  • Working with an exciting, close-knit, supportive & dynamic group
  • Opportunity to collaborate with other business segments within the bank
  • Excellent career development and progression opportunities
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation


 

Job Skills

Active Learning, Communication, Critical Thinking, Customer Follow-Ups, Customer Service, Operational Delivery, Phone Calls, Process Improvements, Time Management

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÃAL

City:

MONTRÃAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-06-07

Application Deadline:

2024-08-10

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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