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Bilingual Operations Officer
2 months ago
Our client is seeking a skilled Bilingual Operations Officer for a long term role. In this position, you will utilize your strong organizational skills, proficiency in Microsoft Office (Excel, PowerPoint, Word), and ability to manage high volumes of work to support critical business functions.
This is a fully on-site position with the possibility to become hybrid upon completion of training,
Pay rate: $25/hr
Work Schedule : Monday to Friday, 8am to 4pm or 8:30am to 4:30pm
Advantages
- Gain experience with a top 5 bank
- Long term role with a great team
- On-site role
- Competitive wages
- Potential for contract extension and conversion
Responsibilities
- Handle general to specialized transactions including investigative work, customer adjustments, payment reversals, global money transfers, and reconciliations, primarily via email and tickets.
- Execute transactions accurately and on time, adhering to guidelines and SLAs. Refer or escalate issues based on a solid understanding, ensuring service quality. Identify opportunities for improving service delivery and validate information for adjustments.
- Prioritize and manage workload to meet SLA requirements.
- Stay informed about regulations and trends, applying due diligence in compliance with policies.
- Maintain discretion and confidentiality, escalating issues as necessary.
- Support accurate business processes and actively suggest process improvements.
- Investigate and escalate non-standard or high-risk activities.
- Adhere to frameworks related to operations, such as Anti-Money Laundering and Business Continuity Management.
Qualifications
- 0-2 years of experience in a trade processing role, preferably with experience in cash products (e.g., Loans, Deposits, Swaps, Forwards).
- Adherence to strict deadlines and ability to handle high volumes of work.
- Excellent quantitative, analytical, organizational, and time management skills.
- Ability to work independently and as part of a team.
- Self-motivated, goal-oriented, and adaptable to changing policies and procedures.
- Strong attention to detail.
- Understanding of MM and FX products (e.g., Options, Foreign Exchange spots and forwards, Money Market deposits and loans).
- Proficiency in Microsoft Office, especially Excel, and ability to learn new software programs.
- Knowledge of Global and WSS platforms is a plus.
Summary
Interested in the Operations Officer in Montreal? Apply online today
Candidates moving to the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
