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Front Office Manager

3 months ago

Montreal, Canada Hôtel Holiday Inn & Suites Montréal Centre-Ville Ouest Full time

The Front Office Manager, under the supervision of the General Manager, oversees and manages all aspects of the hotel's reception and customer service operations, including reception, concierge, night audit, and assigned staff. Responsible for the smooth operation of the department while adhering to chain standards. Gives special attention to safety, security, and asset protection. Also responsible for budget management.

Benefits offered:

  • Group insurance*
  • Group retirement plan*
  • Indoor parking
  • 30% monthly discount on the OPUS card
  • All Holiday Inn Suites Montreal Downtown West employee benefits (night stays starting from $35 USD in l'Hôtel Holiday Inn and hotels worldwide) for you, your family, and friends
  • 50% off food in our restaurant and participating Holiday Inn Suites Montreal Downtown West restaurants
  • Dry cleaning services
  • Opportunities for rapid career growth within our company, which includes 4 hotels from the world's largest banners (Hilton, IHG, & Marriott)

The Front Office Manager is responsible for ensuring the smooth operation of the reception, night audit, and all activities related to guest services. Key responsibilities include communicating operational needs, managing guest requests, handling guest complaints professionally, supervising staff, overseeing cleanliness and equipment maintenance, ensuring guest information confidentiality, budget management, human resources management, participating in management team meetings, and adhering to company standards.

To be eligible, candidates should have a post-secondary degree in hotel management or a related field and at least five years of experience in hotel management or customer service. Required skills include proficiency in both French and English (due to an international clientele), maintaining a professional demeanor, positive leadership, the ability to work under pressure, strong communication skills, basic financial data analysis, and proficiency in fundamental computer software.

The ability to lift and move objects weighing between 10 to 25 pounds, and an understanding of safety and emergency procedures. Candidates should also excel in constructive interpersonal relations and conflict resolution at the workplace.

  • *Our organization is an equal opportunity employer committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine gender in the text is for brevity and does not indicate discrimination based on gender, ethnicity, religion, sexual orientation, age, disability, or any other protected basis under provincial or federal laws.