IT Support Technician REMOTE
3 weeks ago
Natural Resources Canada- Corporate Management and Services Sector - Chief Information Officer Branch
Persons residing in Canada, and Canadian citizens and Permanent residents abroad. Apply online
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. Candidates may be referred from this inventory for various positions based on the needs of the organization, asset qualifications, or random selection. The inventory will be updated every 60 days. If your application is part of the inventory, you will receive a system generated email notice in your applicant account 10 days before that period. The Service Desk at Natural Resources Canada is looking for technicians to join our dynamic team to provide technical support to over 5000 internal end-user clients. We provide technical support and assistance at all levels to internal clients, including resolving a broad range of software and hardware issues. This role involves recording, prioritizing, and resolving common informatics problems over the phone, by remote access and in-person onsite
At Natural Resources Canada, a Federal government job means developing leadership skills, fostering teamwork, and supporting creativity and innovation. We support balancing your work and private life by offering the benefits of flexible work arrangements.
This process is intended to create and maintain an inventory of candidates to staff IT Service Desk Technicians.
Applications will be pulled from the inventory on a regular basis in order to fill immediate needs in various locations, and various linguistic profiles such as: Bilingual BBB/BBB, English, English or French etc. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Recent * experience in providing technical support to clients on IT services in an IT Service Desk environment for both on-site and remote/off-site locations.
- Experience in using remote support tools (software/hardware) to connect, analyze and resolve IT issues.
- Experience in supporting, configuring, and troubleshooting Microsoft Office suite (2016 or 365).
- Experience in Microsoft Active Directory and TCP/IP networking in an enterprise environment.
- Experience in supporting Windows 10 desktop operating system.
* Recent experience is defined as experience that would normally be associated with performing these duties within the last three (3) years. Knowledge of call tracking software.
- Knowledge of Outlook configuration.
Ability to communicate effectively in writing
- Ability to troubleshoot IT technical issues
ASSET EXPERIENCE: Asset experience may be used for volume management.
- Experience in supporting Entrust Intelligence software.
- Experience in using Service Desk Incident Management tools such as Assyst, Tivoli, Remedy etc.
- Experience providing support for Microsoft Teams Room (MTR) boardroom, Cloud Video Interop (CVI), and/or Tandberg Video-Conferencing Systems in an enterprise environment.
- Experience in researching and analyzing new Information Management/Information Technology (IM/IT) technologies and trends.
- Experience in supporting and trouble-shooting Android and iOS smartphones in an enterprise environment.
Aboriginal persons, persons with disabilities, visible minorities, women
Willing and able to work overtime as required.
Willing and able to work remotely and onsite.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. You may not be contacted immediately after submitting your application, but please be assured that your information will be retained for the duration that the inventory is open.
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It is your responsibility to regularly check your inbox, junk mail and your GC Jobs account to find out about all the information regarding this inventory.
• How does an inventory work?
An inventory is a selection process that can be used by various hiring managers to meet their current and future needs. In order to be placed in the inventory, you must meet the essential qualifications at the time you submit your application. If you receive a message "Application rejected at screening" immediately after submitting your application, you probably answered "No" to a screening question assessing an essential qualification. What does "Registered in the inventory" mean?
Once your application has been successfully submitted to the inventory, your status may be: "Date of disclosure of results: Listed in the inventory". You will be informed in the event that your application is considered as part of a process generated from this inventory.
• Your application will be kept in the inventory for 6 months. A notice will be posted in the "My Job File" menu of your account 7 days before your application expires. If you do not take this into account, your application will be deactivated and it will no longer be considered for submissions from this inventory. In the event that your application expires during the effective period of this inventory, a notice will be posted in your account. Who can I contact if I have technical difficulties with the GC Jobs website?
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
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