Remote Technical Support Representative-Full Time

3 weeks ago

Calgary AB, Canada Expera IT Full time

Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to
That’s what we do, and we need your help.
For over 27 years, Expera IT has worked with hundreds of small and medium sized businesses helping them with their technology needs so they can thrive, grow, and achieve their vision.
You can learn more about Expera Information Technology and Vincent Fung's work here:
This is not your typical office job. We’re also super proud of the fact that we were recently named one of Canada’s Top 50 Best Managed IT Companies and a Top Growing Company 6 years in a row
We offer an extensive benefits package for all full-time employees, including medical, dental, vision and more. Our Level II Support Analyst position will be a key role in the future success of our organization. We are building the foundation to support massive growth and impact. There are exciting opportunities to help truly make a difference in our company and build a team to help drive our vision forward of helping entrepreneurs build successful high-growth businesses that will shape the world.
Level II Support Analyst:
As Level II Support Analyst, you will support a wide range of IT-related issues, provide advice and recommendations based on best practices, and resolve emergency problems that may come up. Support can range from installation, maintenance, configuration and troubleshooting of workstations, mobile devices, or software. From time to time, you will be required to travel and report to client sites in and around Calgary, AB.
As Level II Support Analyst, you will be accountable to:
Provide onsite support when remote support is not possible.
Answer help desk phone calls.
Respond to client requests by phone and email consistently within the expected timeframe.
Accurately update client and network documentation.
Train, mentor and assist team members, and act as a point of escalation for the Support Analyst I team members.
Develop technical skills and knowledge to increase ability to resolve requests more efficiently.
Level II Support Analyst Requirements:
Post-Secondary Certificate or Diploma in Computer science or Business or 3 to 5 years related work experience.
Must have a valid class 5 driver's license and a vehicle to drive for client visits.
Must have experience providing on-site technical support.
Strong proficiency of Microsoft applications and the ability to troubleshoot a wide range of issues.
Able to remain flexible to handle varying priorities and workload.
Expera IT’s Core Obsessions:
Submit your resume and cover letter to showcase your accomplishments and why you believe you're a great fit for Expera IT.
Step 2: 15 Minute Chat
Have a preliminary phone interview to review your qualifications, skills, and fit for the position.
Technical Skills Assessment Interview
Participate in a virtual video call to demonstrate your expertise through virtual exercises and scenario-based questions to evaluate your ability to handle complex technical support issues.
Have a virtual conversation with our VP & General Manager, Ciaran Hogan and Founder & CEO, Vince Fung.
Receive an official offer letter, contingent on a clean criminal background check and successful reference check, to start an exciting and rewarding journey with Expera IT.
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