Technical Support Representative
2 weeks ago
**AQUIRE FMS - Tech Support Coordinator**
Tech Support Coordinator is responsible for National technical support of the AQUIRE FMS Predictive Equipment Monitoring (PEM) system during weekends for HVAC-R technicians throughout the country.
**Responsibilities & Duties include, but are not limited to**:
- Utilizing Predictive Equipment Monitoring (PEM) software to verify and confirm proper operating parameters of HVAC and Refrigeration systems and their performance levels.
- Review alarm database for HVAC and Refrigeration equipment and dispatch service requests based on findings and equipment assessment as required.
- Provide remote troubleshooting assistance for field technicians as required.
- Collect and compile operational data to assist in the preparation of reports and documentation for our Communication and Management Teams.
**Qualifications & Skills**:
- Remote HVAC automation system technical support experience (_**this would be considered an asset**_).
- Remote system monitoring and troubleshooting experience.
- Thorough understanding of control theories and concepts.
- Strong communication skills (_**verbal and written**_).
- Must have strong interpersonal, communicational, and organizational skills.
- High level of attention to detail with the ability to work in a fast-paced environment making educated decisions based on data review.
- Ability to identify and resolve issues in a timely manner.
- Ability to maintain confidentiality regarding customer and company designs and technologies.
- Strong sense of organization, discipline, and task prioritization.
**Education and Experience Requirements**:
- High school diploma or equivalent.
- Remote Technical experience or related field experience.
- Advanced knowledge of Microsoft Office.
**Job Type**:
**Contract**:
**Schedule**:
- 12hour shift
**Job Type**: Fixed term contract
Schedule:
- 12 hour shift
- Day shift
- Evening shift
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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