![Menkes Developments Ltd.](https://media.trabajo.org/img/noimg.jpg)
Manager, Corporate Brand Management
2 weeks ago
Menkes Developments Ltd. is an award-winning, fully integrated real estate company involved in the construction, ownership and management of office, industrial, retail and residential properties. Founded in 1954, the company is one of the largest private developers in Canada, with a primary focus in the Greater Toronto Area. Menkes is known for its innovative, multi-disciplinary approach and superior design, and is highly regarded as one of the most trusted builders in Toronto, with a strong reputation for quality and customer service excellence. ABOUT THE JOB: Our Residential Operations group has a very busy year ahead with the delivery of numerous projects. The newly created role of Manager, Training will be a key member of the Customer Care Team, based at our Corporate Head Office in North York. Reporting to the Senior Director, Customer Experience, the Manager, Training will be responsible for the delivery of training for all Customer Care Teams in accordance with brand standards through the use of adult education principles. If you are a passionate champion of training and development, looking to take the next step in your career in a management capacity, this is the ideal role for you
Working in collaboration with Customer Care Managers and Team Leads, accomplish defined objectives by assessing requirements, creating and implementing training plans, overseeing progress and resolving obstacles as they emerge.
Spearhead process oversight and detect deficiencies, documenting existing procedures with the goal of introducing training to enhance efficiency.
Develop innovative learning resources by conducting needs assessments with the goal of implementing effective, engaging training for new hires and continued education for existing Team members.
Oversees the management of training curriculum.
Partner with external resources to determine suitable training.
Cultivate strong partnerships cross-functionally across numerous functions including Construction, Start-up, Property Management, Sales and Décor with the goal of enhancing Customer Care standards.
Research in the area of Customer Service by keeping current with industry trends and market conditions.
An undergraduate degree in Arts, Business Administration or Education
Working knowledge of Tarion and the Ontario New Home Warranties Plan Act is an asset
A flexible, upbeat and energetic attitude – a self-starter who can quickly build strong partnerships
Superior planning, coordination and prioritization skills
Manager, Training – Ref #3028.
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