Microsoft Desktop Support Technician

3 weeks ago

Montréal QC, Canada Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. And as you help us create a better world, we will help you build your own intellectual firepower.
Inviting applications for the role of [Consultant], [Windows Desktop Engineer]
The purpose of this job is to provide all aspects of Windows Desktop administration and provide technical guidance and support for windows administration.
This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.
Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
Manage and complete assigned projects
Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
Must be willing to handle varying shifts – primarily night shift.
Provide support of Citrix remote access environment including off-hours maintenance
Support distribution of software using Altiris
Support patching of workstations, desktops and virtual workstations.
Support building cameras and management systems in several US sites
Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems
~ Capability to coordinate and execute projects assigned
~ Experience with batch scripting, VB and PowerShell as it relates to software implementation and workstation management
~ 3 to 4 years’ experience supporting in Windows 10 and it’s components:
~ Dot Net
~ MSI Installations
~ Experience with Microsoft Office 2013 and 2016
~ Support File and print services on Windows 2012 & 2016 Servers
~ Capability to coordinate and execute projects assigned
~ Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
~ Basic understanding of IT infrastructure and troubleshooting.
~ Technical and system expertise in relevant IT workstreams.
~ Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
~ Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

  • Desktop Support Technician

    2 months ago

    Montréal, QC, Canada Ovation Workplace Services Full time

    **Desktop Support Technician**: **Job Summary**: Desktop Technician will provide day to day local a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all...

  • Desktop Support Technician

    3 months ago

    Montréal, QC, Canada Ovation Workplace Services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Desktop Support Technician

    3 months ago

    Montréal, QC, Canada Ovation work place services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Desktop Support Technician

    3 months ago

    Montréal, QC, Canada Ovation Workplace Services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Desktop Support Technician

    2 months ago

    Montréal, QC, Canada Ovation Workplace Services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Desktop Support Technician

    3 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    Duration: 12+ Months Contract with possible extension Responsibilities: · Installing windows 10/11 and troubleshooting, hardware break/fix · Providing onsite support to Systems Experience: · Must be bilingual (french/english) speaker · Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). · May have to work...

  • Desktop Support Technician

    3 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    Duration: 12+ Months Contract with possible extension Responsibilities: · Installing windows 10/11 and troubleshooting, hardware break/fix · Providing onsite support to Systems Experience: · Must be bilingual (french/english) speaker · Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). · May have to work...

  • Desktop Support Technician

    4 weeks ago

    Montréal, QC, Canada ESP Global Services Full time

    **Future Opportunities** We are currently sourcing interested individuals for potential future positions. You must have the right to work in Canada. If you'd like to be considered for upcoming opportunities, please express your interest, and we'll keep you informed. We are an equal opportunity employer. **About the Job**: As a Desktop Support Technician...

  • Desktop Technician

    7 months ago

    Montréal, Canada Aversan Inc Full time

    Job Summary: We are seeking a skilled Desktop Technician to join our team. As a Desktop Technician, you will be responsible for providing technical support and troubleshooting assistance to end-users. You will play a crucial role in maintaining the functionality of our computer systems and ensuring that employees have the necessary tools to perform their job...

  • Desktop Support Technician

    7 months ago

    Montréal, Canada Ovation work place services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Desktop Support Technician

    7 months ago

    Montréal, Canada Ovation Workplace Services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Virtual Desktop Support Engineer

    3 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    12+ Months Contract with possible extension Installing windows 10/11 and troubleshooting, hardware break/fix · Providing onsite support to Systems Must be bilingual (french/english) speaker · Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). · May have to work shifts · Potential for a full time...

  • Virtual Desktop Support Engineer

    3 weeks ago

    Montréal, QC, Canada US Tech Solutions Full time

    12+ Months Contract with possible extension Installing windows 10/11 and troubleshooting, hardware break/fix · Providing onsite support to Systems Must be bilingual (french/english) speaker · Desktop support technician (Win10/11, software install and troubleshooting, hardware break/fix). · May have to work shifts · Potential for a full time...

  • Desktop Support Technician

    6 months ago

    Montréal, Canada EHUB GLOBAL Full time

    **Role: Desktop Support** **Location: Montreal QC ( Onsite - Hybrid)** **JD**: **Experience: 4 to 6 years** A leading provider of platforms; digital innovation; artificial Intelligence and end-to-end IT services and solutions for Global 1000 companies. We are transforming corporations through deep domain expertise; knowledge-based ML platforms; as well as...

  • Desktop Support

    6 months ago

    Montréal, Canada EHUB GLOBAL Full time

    **Role: Desktop Support** **Location: Montreal QC ( Onsite - Hybrid)** **JD**: **Experience: 4 to 6 years** A leading provider of platforms; digital innovation; artificial Intelligence and end-to-end IT services and solutions for Global 1000 companies. We are transforming corporations through deep domain expertise; knowledge-based ML platforms; as well as...

  • Bilingual Desktop Technician

    3 months ago

    Montréal, QC, Canada Compugen Inc Full time

    **Job Title** Bilingual Desktop Technician - Contract **Vacancy No** VN7429 **Company Name** Compugen Inc **Work Location** Montreal, QC **Base Pay Range** To be discussed during the recruitment process **Job Details** - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design,...

  • Bilingual Desktop Support Technician

    6 months ago

    Montréal, Canada AstraNorth Full time

    **Skills and Responsibilities**: - Responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile device related issues. - Address user tickets regarding hardware, software, and networking - To accurately record,...

  • Enhanced Support Services Technician

    2 months ago

    Montréal, QC, Canada NTT DATA Full time

    **Req ID**: 298968 We are currently seeking a Enhanced Support Services Technician to join our team in Montreal, Quebec (CA-QC), Canada (CA). We are currently seeking an **Enhanced Support Services Technician **to join our team in **Vancouver, BC**. **Position Title** Enhanced Support Services Technician **Location** Vancouver, BC **Department /...

  • Desktop Support

    6 months ago

    Montréal, Canada Q1 Technologies Full time

    Responsibilities require extensive knowledge of both hardware and software in order to provide client support which includes installation/deployment, upgrading and troubleshooting hardware, software and mobile device related issues. - Address user tickets regarding hardware, software, and networking - To accurately record, update and document requests using...

  • Technicien Support Informatique/ Desktop Support

    6 months ago

    Montréal, Canada Hashmap Full time

    **Req ID**:275216 We are currently seeking a Technicien Support Informatique/ Desktop Support Technician to join our team in Montreal, Quebec (CA-QC), Canada (CA). Nous sommes à la recherche d’un **technicien support informatique **pour notre équipe à **Montréal, au Québec **. **Responsabilités**: - Apporter de l’aide sur place pour résoudre...