Facilities Manager

2 weeks ago

Toronto ON, Canada Angus Consulting Management Limited Full time

With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada’s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.
Excellent retirement savings plan
Training & tuition reimbursement programs
Education bursaries for Employee Children
ACML is actively seeking a Facilities Manager located in downtownToronto, ON who will beresponsible for the communication and coordination of all Hard FM services at the commercial facility in accordance with the Management Agreement.The Property Manager is involved in all aspects of day-to-day operations of the property, including Maintenance & Repair, Tenant Relations and accounting while liaising with other 3rd party service providers such as security, janitorial services, landscaping, and snow removal to ensure efficient and effective operations of the sites are maintained. Provides oversight and accountability for the FM operations team as it relates to maintaining and delivering time-based service metrics for the sites.
Meets with owners, clients, and operational staff to provide advice on enhancement of operational efficiencies related to the property maintenance and service delivery.
Develops/maintains working relationship with client, tenants, building operations staff and suppliers/contractors/external service providers to discuss problems, potential solutions and facilitate delivery to tenant service
Supervises, mentors and coaches FM supervisory staff in their delivery of Hard FM services at the site.
building operators) and provide direction to them as they execute their day-to-day activities.
Receives/coordinates tenant service work requests by providing excellent tenant service. Directs/supports dispatch function including resourcing of staff; sets priorities and develops/maintains administrative policies/procedures.
Monitors/tracks operational performance statistics; conducts root cause analysis; consolidates data/information into concise business report(s) for management review/action; Develops/maintains processes to track work order progress, action items, inquiries, complaints, problem resolution, etc. to facilitate closure of work requests in accordance with performance-based service agreement. Follows up re: outstanding service requests.
Contributes to the development of new or improved applicable policies and procedures.
In collaboration with next level management, defines personnel's skill/competency gaps and creates/implements career development plans.
Participates in and supports other duties as assigned.
5+ years of progressive commercial property management experience;
~ Post-secondary education in facilities/property management preferred (or equivalent combination of education and experience).
~ Knowledge of facility operations/maintenance an asset; general knowledge of building systems and related codes/legislation an asset.
~ an asset.
~ Advanced level computer skills (such as Microsoft Office suite, ERP systems, etc.).
~ revenue/expenses, capital), purchase orders and project reporting (e.g. cost/revenue analysis).
~ Strong customer service orientation/skills; commercial experience an asset.
~ Demonstrated ability to learn/apply new processes (including learning new software)
~ Ability to work in a fast-paced, multiple tenant environment and to apply various tenant specific requirements to individual service request situations.

A full list of the benefits and perks that we offer is available on our website .
Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Upon request during the recruitment process, ACML will accommodate applicants with disabilities.
For more information on our Accessibility Program please refer to our Accessibility Policy
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