Office Management, Team Lead
3 weeks ago
Reporting to the Operations Manager the successful candidate will maximize the performance of the site by directing the day, week and monthly activities. He/she will provide leadership, motivation, training and development of the workforce, executing against customer requirements, and operational performance.
Ensure customer contract requirements are administered as applicable within the Customer support staff.
Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely and without impact to the daily work processes.
Manage and develop support staff
Ensure training programs are administered and identify additional training areas for development of staff.
Ensure company policies are communicated, administered and enforced.
Ensure associate performance reviews are completed as required.
Process Management
Report on key support areas of account performance and develop/implement corrective action plans as necessary.
Manage with operational managers value-added services as required by customer.
Ensure development of department goals/metrics and assist with individual goals, as necessary, to align with company, site and customer objectives.
Participate in on-site management team meetings and account/site/customer committee meetings.
Ensure execution of CIP workshop action plans, projects and best practice sharing.
Staff management
Metric development and management
Workload planning
Proficient with Microsoft office
Knowledge and Skills Customer service background, Operations background, Staff management, Objective setting, Metric development and management, Excellent communication skills, People skills, Workload planning, Familiarity with public warehousing and 3PL operations, Experience with WMS, Proficient with Microsoft office, Ability to lead in a fast paced time sensitive environment, Highly organized. #
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Coordinator/team Lead
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Managing Director
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Order Management Team Lead
3 weeks ago
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Order Management Team Lead
3 weeks ago
Toronto, Canada Microserve Full timePosition Summary Microserve is looking for an Order Management Team Lead to join our remote team. The successful candidate must be able to excel in a fast-paced environment and must be able to direct a team of Order Desk Clerks. If you have proven skills around managing high volumes of work through a team, a demonstrated ability to prioritize and organize...
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Order Management Team Lead
3 weeks ago
Toronto, Canada Microserve Full timePosition Summary Microserve is looking for an Order Management Team Lead to join our remote team. The successful candidate must be able to excel in a fast-paced environment and must be able to direct a team of Order Desk Clerks. If you have proven skills around managing high volumes of work through a team, a demonstrated ability to prioritize and organize...
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Order Management Team Lead
4 days ago
Toronto, Canada Microserve Full timePosition Summary Microserve is looking for an Order Management Team Lead to join our remote team. The successful candidate must be able to excel in a fast-paced environment and must be able to direct a team of Order Desk Clerks. If you have proven skills around managing high volumes of work through a team, a demonstrated ability to prioritize and organize...
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Senior Office Specialist
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Structural Engineer, Team Lead
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Order Management Team Lead
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Toronto, Canada Microserve Full timePosition SummaryMicroserve is looking for an Order Management Team Lead to join our remote team. The successful candidate must be able to excel in a fast-paced environment and must be able to direct a team of Order Desk Clerks. If you have proven skills around managing high volumes of work through a team, a demonstrated ability to prioritize and organize...
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Project Manager Team Lead, Ecommerce
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Financial Management Team Lead
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Sr/Lead Data Engineer
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Sr/Lead Data Engineer
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Full Time Team Lead
3 weeks ago
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Financial Management Team Lead
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Agile Project Team Lead
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