Customer Experience Representative/Operations Representative
3 weeks ago
Employment Status: Full-time (37.5 hours per week)- This branch is open Tuesday- Saturday
We are currently looking for a Full-time Member Service Representative at our Grande Cache Branch
Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. Servus's customers are also our member-owners, so we call our Customer Service Representatives, Member Service Representatives. You play a vital role as the face of our Credit Union. Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma .
Although not required, the following are valuable assets:
Servus encourages candidates with a strong desire to learn and improve their financial intelligence We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
These values are evident in everything we do everyday. We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.
In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
Training & Development Opportunities
Flexible work options
Competitive Compensation including performance-based incentive pay
Meaningful work towards individual and corporate goals
This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks
We value and celebrate the richness that diverse backgrounds and experiences bring to our community.
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