Customer Support Associate

3 days ago


British Columbia, Canada Tech Mahindra Full time

Associate – Customer Support and Retention

On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and Retention opportunities that you would be tasked to offer sales and upsell on all interactions and retain customers as needed.

What you will do:

  • Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
  • Responding via Voice or Chat from customers with account home services i.e.: internet, tv , home phone etc.
  • Retain Customers through value-based conversations and offers for all supported business.

Contribute to business profitability by offering customers account specific deals through up-sell initiatives.

  • Documenting customer issues in the client system and updating customer information.
  • Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
  • Additional duties as needed, to be discussed during your interview.

To qualify

  • You must have a high school diploma or equivalent.
  • 1 year call center experience preferred.
  • 1 year sales experience preferred.
  • We will pay you to complete online training, but you must commit to attending – 100%, no missed time.
  • Be able to complete and pass a background check.

PRE-REQUISITES:

  • Must have reliable high-speed internet.
  • 50 MBPS download minimum, 10 MBPS upload minimum.
  • DSL, Cable, Fiber Only - (no Wi-Fi or satellite-based service), Cannot use a VPN.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com



  • British Columbia, Canada Tech Mahindra Full time

    Associate – Customer Support and RetentionOn this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and...


  • British Columbia, Canada Tech Mahindra Full time

    Associate – Customer Support and Retention On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales...


  • British Columbia, Canada Tech Mahindra Full time

    Associate – Customer Support and Retention On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and...


  • British Columbia, Canada Tech Mahindra Full time

    Associate – Customer Support and RetentionOn this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be tasked with sales and...


  • British Columbia, Canada DFO Global Performance Commerce Limited Full time

    Exciting Career Opportunity at Global Performance Commerce! Are you a leader who thrives in the dynamic world of SaaS customer support? Join our innovative and diligent team at Global Performance Commerce, where we value independence and high performance. We are seeking an experienced **Customer Support Manager** with a passion for problem-solving, team...


  • Courtenay, British Columbia, V0M, Fraser Valley, Canada Walmart Canada Full time

    Position SummaryWorking as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada TD Bank Full time

    Customer Experience AssociateWork Location:Chilliwack, British Columbia, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions,...


  • British Columbia, Canada GE Renewable Energy Full time

    **Job Description Summary**: GE Vernova’s Critical Infrastructure Communications (CIC) business has a job opening for a Lead Technical Support Engineer with specific focus leading technical support activities for its Optical Communication platforms. You will provide technical assistance from design to factory fulfillment (testing), customer witness...


  • City of Langley, British Columbia, CA Canlan Sports TM Part time

    Sales and Customer Care | Part Time (Less than 20 hours per week)Customer Care AssociateCanlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery...


  • New Westminster, British Columbia, K3L, Greater Vancouver, Canada TD Part time

    Customer Experience Associate Work Location: New Westminster, British Columbia Hours: Part time (15 hours) Line of Business: Personal & Commercial Banking Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask...


  • British Columbia, Canada Running Room Full time

    Friday, April 19, 2024 Part Time Sales Associate $16.75 per hour Responsibilities: Ensuring high levels of customer satisfaction by being knowledgeable on all products offered Delivering sales, outstanding customer experience, and operational expectations Maintaining personal and productivity goals Connects with every customer by asking open-ended...


  • British Columbia, Canada 123Dentist Full time €30 - €45

    123Dentist is Canada's largest majority dentist-owned network of dental practices, with more than 400 locations nationwide and over 6,000 employees. We offer professional advancement opportunities, competitive compensation, corporate sponsored incentive programs such as phantom stock option plan for full-time employees (a first of its kind in the Canadian...


  • City of Langley, British Columbia, CA TD Bank Part time

    Customer Experience Associate- Future Opportunities page is loaded Customer Experience Associate- Future Opportunities Apply remote type On Site locations Langley, British Columbia time type Part time posted on Posted 19 Days Ago job requisition id R_1355362 Work Location:Langley, British Columbia, CanadaHours:15Line of Business:Personal & Commercial...

  • Area Support Manager

    3 weeks ago


    British Columbia, Canada 123Dentist Full time €30 - €45

    123Dentist is Canada's largest majority dentist-owned network of dental practices, with more than 400 locations nationwide and over 6,000 employees. We offer professional advancement opportunities, competitive compensation, corporate sponsored incentive programs such as phantom stock option plan for full-time employees (a first of its kind in the...


  • Courtenay, British Columbia, V0M, Fraser Valley, Canada TD Full time

    Work Location:Courtenay, British Columbia, CanadaHours: 15Line Of Business: Personal & Commercial BankingPay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for...


  • British Columbia, Canada Apex Systems Full time

    Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Customer Success Managers space. We are looking for people with experience in 3+ years’ experience either as a CSM or TAM as well as experience writing documentation and using a ticketing system.Client: E-commerce...


  • British Columbia, Canada Apex Systems Full time

    Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Customer Success Managers space. We are looking for people with experience in 3+ years’ experience either as a CSM or TAM as well as experience writing documentation and using a ticketing system.Start date: ASAP.Office...


  • British Columbia, Canada Apex Systems Full time

    Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Customer Success Managers space. We are looking for people with experience in 3+ years’ experience either as a CSM or TAM as well as experience writing documentation and using a ticketing system.Start date: ASAP.Office...


  • City of Langley, British Columbia, CA Canlan Sports Full time

    Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for...


  • British Columbia, Canada Rinnai America Corporation Full time

    Creating A Healthier Way of Living Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong,...